Vancity is seeking a Member Contact Operations Analyst (20-Month Contract) to transform business needs into actionable data requirements and deliver real-time and historical reporting. The role blends hybrid work from Surrey Central Office or BC-based home office with on-site events as needed. You’ll bring 2+ years in contact centers, 1+ year Genesys Cloud admin, and solid analytics using Power BI/SQL. Join a living-wage employer focused on member experience.