Job Title: Credit Operations Officer

Location: Edmonton, AB

Work Arrangement: Hybrid – 4 days onsite

Contract Duration: 1 year

Job Overview

We are looking for an experienced Operations Officer III to join a busy back-office operations team supporting credit-related activities. The successful candidate will be responsible for processing daily volumes, maintaining accuracy and quality, meeting service timelines, and ensuring all activities are completed in accordance with established policies, procedures, and risk controls.

Key Responsibilities

- Manage daily operational volumes and ensure tasks are completed within established service timelines (SLAs).
- Perform accurate data entry and processing of credit-related information and documentation.
- Review information carefully to ensure accuracy, completeness, and quality.
- Follow established policies, procedures, and risk controls.
- Identify issues, exercise sound judgment, and escalate concerns to the appropriate team members when required.
- Communicate effectively with internal partners, team members, and external stakeholders, including solicitors.
- Maintain accurate records and documentation.
- Handle confidential customer information appropriately.
- Support the team with additional administrative and operational tasks as required.
- Maintain strong attendance, reliability, and productivity.
- Participate in occasional team meetings and discussions.

Required Qualifications

- 3–5 years of relevant professional experience.
- Post-secondary education.
- Previous experience with data entry and administrative/operational processes .
- Basic computer skills and proficiency with MS Office applications.
- Strong attention to detail and accuracy.




- Ability to manage high volumes of work while meeting deadlines.
- Strong organizational and time-management skills.
- Valuable judgment and ability to appropriately escalate issues.
- Strong verbal and written communication skills.
- Ability to work effectively both independently and as part of a team.
- Ability to work with confidential and sensitive information.

Nice to Have

- Previous banking or financial services experience .
- Experience working with credit-related processes .
- Bilingual communication skills.
- Experience working in a high-volume back-office environment.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status

Note: Dexian Canada will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment and Assessment/Selection Processes.

📌 Credit Operations Officer (Edmonton)
🏢 Dexian
📍 Edmonton