***We will only respond to applicants who follow the application instructions listed at the bottom of the job posting - please read thoroughly An Exclusive Opportunity to Join Phantom Pest Solutions

We don't hire often. When we do, we're selective.

Phantom Pest Solutions is quietly expanding our elite team, and we're looking for an exceptional individual to become the backbone of our operations and helping with our office, supporting our field team, and delivering the five-star experience our clients have come to expect.

This isn't your typical admin job, and we're not looking for a typical candidate.

Why This Opportunity is Different

We're a local family-owned operation that's built our reputation on delivering white-glove service to premium clients from Sea to Sky to Abbotsford, and everywhere in between. Behind every successful service call is a sophisticated operation that requires precision, professionalism, and someone who can orchestrate it all seamlessly.

What Sets This Role Apart

-Compensation & Advantages in a recession-proof industry

-$22–$28 per hour based on experience

-Performance bonus structure tied to service quality and operational excellence

-Health Savings Account (after probationary period)

-Paid time off

-Monday to Friday, 9 AM–5 PM

Career Trajectory:

This is a career, not just a job. You'll work directly with our founder and Head quarter team gaining insight into every aspect of the business. Proven performers don't just keep the office running they become integral to our growth strategy.

We're Not Looking for Everyone. We're Looking for You If:

You have a track record of reliability and professionalism

You excel at communication, both written and verbal and can read between the lines





You thrive in quick-paced environments where multitasking isn't just a skill, it's a requirement

You have an eye for detail and take pride in getting things right the first time

You're tech-savvy and comfortable learning new systems quickly

You have experience in customer service, hospitality, administration, or dispatch

Bonus: Multilingual, background in trades/service industries, or experience with scheduling software

What You'll Be Responsible For

This role is the nerve center of our operation. You'll be:

Client Relations: Greeting, scheduling, and managing client communications across phone, email, and text and being able to convert inquiries into paid jobs

Dispatch & Coordination: Checking in with field technicians, updating schedules in real-time, and ensuring seamless daily operations

Documentation: Confirming service reports, proofreading findings, and distributing professional documentation to clients

Financial Administration: Invoicing, payment processing, and assisting with accounts receivable

Proposals & Quotations: Writing and administering estimates that reflect our premium positioning

Marketing Support: Managing Google Business, responding to reviews, and supporting our online presence

Operational Excellence: Generating weekly reports, maintaining service programs, and identifying opportunities to enhance efficiency





What We Provide:

Full training and ongoing support. We don't expect you to know our systems on day one. We invest in the right people. You'll work alongside our office administrator and leadership team, learning the intricacies of a thriving service business.

We protect our culture fiercely. You'll join the "Phantom family" a team that values excellence, accountability, and treating each other with respect.

This Position is Limited:

We're building something special at Phantom, and every person we bring on board either elevates what we've built or dilutes it. If you're looking for a place to build a career where your contributions directly impact our success and you're recognized for it, let's talk.

We review applications on a rolling basis and will close this posting once the right candidate is identified.

To Apply:

Send your resume to the email provided on this link and include a brief 2-3 minute video telling us:

1. About yourself and your relevant experience
2. Why you're drawn to Phantom Pest Solutions specifically 3)What you're looking to build in the next 3 years of your career

Video submissions can be sent via text or WhatsApp to (phone hidden) Please, no calls.

Check us out on social media @phantompestsolutions or our website www.phantompestcontrol.com

Join the Phantom Team and build a rewarding career in Vancouver's premium pest control operation.

Job Types: Full-time, Permanent

Pay: $22.00-$28.00 per hour

Benefits

- Dental care
- Extended health care
- Vision care

Education:
- Secondary School (preferred)

Experience:
- customer service: 1 year (required)

Work Location: In person

📌 CSR - Customer Service Representative (Port Coquitlam)
🏢 Phantom Pest Solutions
📍 Port Coquitlam