- Education: No degree, certificate or diploma
- Experience: No experience (will train)

Work setting
- Urban area
- Private sector

Tasks
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive and log complaints
- Receive payments

Computer and technology knowledge
- Enterprise resource planning (ERP) software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word

Work conditions and physical capabilities
- Attention to detail
- Walking

Personal suitability




- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Honesty
- Quick learner

Employment terms options
- Day

Health benefits
- Dental plan
- Disability advantages
- Health care plan
- Paramedical services coverage
- Vision care benefits

Financial benefits
- Life insurance

Other Benefits

- Free parking available
- Work Term: Permanent
- Work Language: Bilingual
- Hours: 40 hours per week

📌 Customer service agent (Montreal)
🏢 JobsMedia.io
📍 Montreal