Company Description Adventure Lights Inc. is a Canadian company known for producing portable lighting products recognized for extreme durability and high performance. Guided by the mission “Extreme Products for Extreme Conditions®,” the company focuses on versatile, reliable solutions that perform consistently in demanding environments.

Role Description This is a full-time, on-site Customer Service Representative role based in Montreal (Ville St-Laurent), Quebec, Canada.

The Customer Service Representative provides day-to-day customer service and administrative sales support to customers and the Outside Sales team.

The primary objective of this role is to ensure customers receive timely and accurate information while handling the administrative tasks associated with quotations, orders, CRM updates, invoicing, and shipping communication.

The Customer Service Representative supports the sales process so that Outside Sales Representatives can remain focused on customer relationships, business development, and generating sales.

Key Responsibilities

- Answer incoming customer phone calls and emails in a professional and timely manner.
- Respond to general inquiries regarding products, pricing, availability, lead times, order status, and shipping.
- Prepare and send customer quotations based on established pricing and information.
- Enter and maintain customer information, quotations, opportunities, and relevant activities in the CRM.
- Process customer orders and maintain accurate order-related information.
- Provide customers with order status updates when required.




- Send invoices, shipping confirmations, and tracking information to customers once orders have shipped.
- Provide general administrative and customer-service support to the Outside Sales team.
- Forward technical, commercial, contractual, or other requests requiring additional expertise or approval to the appropriate Sales Representative.
- Maintain accurate and organized customer and sales records.
- Use company-provided systems and tools, including CRM, ERP, Microsoft Office, and AI tools, in accordance with company policies and procedures.

Qualifications

- College diploma or relevant post-secondary education, or equivalent work experience.
- Previous experience in customer service, sales support, order desk, or sales administration, preferably in a B2B workplace.
- Experience working with CRM, ERP, quoting, or order-management systems is an asset.
- Comfortable working with AI Tools to optimize task efficiency and accuracy.
- Strong verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Comfortable handling multiple customer requests and priorities.
- Good working knowledge of Microsoft Office.
- Ability to learn product information and internal systems.
- Bilingual in French and English.

Key Competencies

- Customer-service oriented
- Professional and responsive communication
- Strong attention to detail
- Organization and follow-through
- Ability to prioritize
- Team-oriented approach
- Comfortable working with systems and technology
- Reliable and accountable

📌 Customer Service Representative (Montreal)
🏢 Adventure Lights
📍 Montreal