Job summary The Customer Service Representative will be responsible for providing and maintaining a professional standard of service to our customers by responding to inquiries in a courteous and helpful manner. He or she will assist the customers in determining their professional needs when receiving or placing telephone calls.

Major Duties

- Responding to inquiries from customers and sales personnel.

- Determine the professional needs of customers when receiving or placing calls.

- Upgrades telephone orders.

- Introduces and promotes recent products during calls.

- Researches and resolves customer problems relating to the merchandise department under guidance of lead customer service representative.

- Participates in and supports campaigns/promotions sponsored by the Marketing Department, Region and/or Branch.

- Performs other duties as assigned.

Job qualifications





- High school diploma or any other relevant experience.

- Previous customer service experience is required, along with excellent verbal/phone communication and organizational skills.

- Excellent verbal and written communication skills in English.

- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.

- Mastering the Microsoft Office Suite.

- Knowledge of the dental industry is an asset.

- Knowledge of SAP software is an asset.

Job Types: Part-time, Permanent

Benefits

- Dental care

- Employee assistance program

- Extended health care

- Life insurance

- On-site parking

- Paid time off

- RRSP match

- Vision care

Work Location: In person

📌 Customer Service Representative (Edmonton)
🏢 Patterson Dentaire / Dental Canada
📍 Edmonton