Company Description Pest Control Plus is a Canadian-owned pest control company based in Toronto, Ontario, operating since 1997 and serving a wide range of property management clients. The company specializes in pest control for apartments, condominiums, commercial properties, and also supports residential homes. Its large team of government-licensed technicians provides services across Ontario, including Sarnia, London, Kitchener, St. Catharines, Kingston, Ottawa, and surrounding areas.

Pest Control

Plus emphasizes continuous in-house training, smart and innovative methods, and environmentally responsible practices to deliver effective, long-lasting pest control solutions. The company is dedicated to client satisfaction, safety, trust, and efficiency in every service interaction.

Role Description This full-time, on-site Customer Service Representative role is based in Vaughan, ON.

The Customer Service

Representative will handle inbound and outbound calls, emails, and messages from residential, commercial, and property management clients, providing information about services, appointments, and pest control solutions. Day-to-day responsibilities include scheduling and confirming service visits, updating customer records, processing work orders, and coordinating with technicians to ensure timely, accurate service delivery.



The role involves resolving customer inquiries and concerns, following up on completed jobs, and escalating complex issues when necessary.

The Customer Service

Representative will also support billing queries, maintain a professional and empathetic customer experience, and contribute feedback to improve service processes.

Qualifications

- Customer service and communication skills, including clear verbal and written communication, active listening, and skilled phone etiquette.
- Administrative and organizational skills, such as appointment scheduling, data entry, record-keeping, and multitasking in a fast-paced environment.
- Problem-solving and conflict resolution skills, with the ability to manage complaints, de-escalate challenging situations, and find practical solutions.
- Basic computer and office technology skills, including familiarity with CRM systems, email, and standard office software.
- Ability to learn and apply basic pest control service concepts to explain offerings and processes to clients.
- Strong attention to detail, reliability, and a customer-focused mindset.
- Previous experience in customer service, call center, or property management support is an asset.
- High school diploma or equivalent; additional education in business, communications, or related fields is beneficial.

📌 Customer Service Representative (Vaughan)
🏢 Pest Control Plus
📍 Vaughan