Company Overview

Ste.Anne's Spa is dedicated to bringing the power of healing through human touch, creating a peaceful and nurturing environment for guests to relax, rejuvenate, and find balance. Located amidst scenic countryside, our historic spa offers a serene setting where wellness and personalized care are at the heart of everything we do.

Job Overview

We are seeking an energetic and detail-oriented Customer Service representative to join our team. In this vital role, you will be the friendly face and voice of our spa, providing exceptional support to guests and ensuring smooth daily operations. Your positive attitude and organizational skills will help create a welcoming atmosphere that aligns with our mission of healing and well-being.

Duties

- Greet guests warmly upon arrival and assist with check-in/check-out procedures at the front desk
- Manage multi-line phone systems to answer inquiries, schedule appointments, and direct calls efficiently
- Maintain accurate records through data entry, filing, and updating client information using Microsoft Office and Google Workspace tools
- Handle billing, payment processing, and basic bookkeeping tasks with QuickBooks or similar software
- Provide excellent customer support by addressing questions, resolving concerns, and ensuring guest satisfaction
- Manage calendar appointments for staff, including scheduling treatments and coordinating availability




- Perform clerical duties such as proofreading documents, organizing files, and maintaining office supplies

Experience

- Previous office management or administrative experience in a customer service setting is preferred
- Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications
- Experience working with multi-line phone systems and front desk operations in a busy environment
- Bilingual abilities are a plus to serve diverse clientele effectively
- Knowledge of office procedures such as filing, data entry, proofreading, and calendar management is highly desirable
- Excellent phone etiquette with the ability to handle inquiries professionally and courteously
- Organizational skills combined with time management expertise to prioritize tasks efficiently

Join us in delivering a warm, professional experience that embodies our commitment to healing through exceptional service. This paid position offers an chance to grow within a supportive environment dedicated to wellness and personal care. #LPIND

Job Types: Full-time, Permanent

Pay: $22.00-$25.00 per hour

Benefits

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program

Work Location: In person

📌 Customer Service (Grafton)
🏢 Ste. Anne's
📍 Grafton