Join Canada Life as a Customer Service Specialist in a permanent full-time role focused on precision and customer satisfaction. Enhance your analytical skills while managing group retirement services and building relationships with clients. In this position, you will play a crucial role in managing the Group Pension Administration System (GPAS) and enhancing record-keeping for GRS customers.

Your adept problem-solving abilities and customer-first mindset will shine as you handle inquiries and sensitive issues for plan members and administrators alike. This role requires strong interpersonal skills and the ability to multitask in a quick-paced environment. Key Responsibilities:

- Maintain and update member records within GPAS
- Respond to diverse inquiries from clients and stakeholders




- Manage a dedicated block of business efficiently
- Foster long-term relationships with brokers and plan members
- Address complex issues with timeliness and accuracy Requirements:
- Strong analytical capabilities and problem-solving skills
- Proficient in Microsoft Excel and Office tools
- Excellent verbal and written communication
- Experience in investment/retirement arrangements is a plus
- Bilingual French/English is an asset Maximize your potential in a role centered on service excellence and operational efficiency at Canada Life.

📌 Customer Service Specialist Canada Life (London)
🏢 Canada Life
📍 London