Elevate customer experiences with Spence as a Customer Service Supervisor. Lead our Sales Support team to ensure exceptional service in-person and over digital channels. As a crucial part of the Store Leadership Team, this role focuses on maintaining high standards of service and operational compliance.

You'll supervise a team while managing client interactions, inventory control, and sales transactions. Your leadership will empower staff to provide outstanding service and uphold our brand values. Key Responsibilities:

- Greet customers professionally in-person, via email, and phone
- Manage product repairs and follow up on orders
- Conduct quality checks for customer orders
- Ensure showroom tidiness and effective merchandising
- Communicate effectively with team and direct sales support efforts Requirements:
- 1-2 years supervisory experience, managing a small team
- 5+ years customer service experience
- Robust verbal and written communication skills
- Excellent time management and organizational skills
- Proficiency in MS Office Leverage your leadership and customer service skills to enhance the Spence Experience while empowering your team.

📌 Customer Service Supervisor at Spence (Vancouver)
🏢 Spence Diamonds
📍 Vancouver