Company Description

SecureRx Technologies Inc. builds enterprise-grade medication vision intelligence for organizations that manage medications in regulated, high-volume environments. The company applies computer vision to medication verification, transforming manual visual checks into structured, image-backed evidence that enhances accuracy and traceability. SecureRx's adaptable technology supports pharmacy operations, specialty and patient-direct fulfillment, pharmaceutical inspection, and healthcare software integrations through API-enabled vision intelligence.

Founded by pharmacists and focused on regulated healthcare environments, SecureRx is developing the visual evidence layer that underpins safer, more productive, and auditable medication workflows.

Role Description

This is an entry-level Customer Success Associate role at SecureRx Technologies Inc., remote within Canada. The associate will help pharmacy customers get real value from SecureRx's medication-verification platform: guiding new pharmacies through onboarding, answering product questions, documenting common workflows and FAQs, and gathering structured feedback for the product team. Working alongside the Client Success Manager and the pharmacist founders,



the person in this role will run check-ins with customers, track adoption and health metrics, turn recurring questions into help-centre content, and make sure issues reach the right people and actually get resolved.

This is a high-ownership role with direct mentorship and a clear path into senior customer success or account management. Day-to-day responsibilities include onboarding support, customer communication, usage tracking and reporting, documentation, and coordinating with engineering on customer-reported issues.

Qualifications

- Clear, warm written and verbal communication in English (French is an asset).
- Organized and dependable — comfortable owning follow-ups across multiple customers at once.
- Genuine interest in helping users succeed with software, and patience for non-technical audiences.
- Comfort learning new tools quickly (help desks, CRMs, spreadsheets, screen-recording tools).
- Experience in customer support, retail pharmacy, hospitality, or another customer-facing setting is an asset.
- Interest in healthcare, pharmacy, or patient safety is an asset.

Compensation

CA$45,000–CA$55,000 per year, commensurate with experience. Remote, within Canada.

📌 Customer Success Associate, (Healthcare SaaS) - Remote (Canada)
🏢 SecureRx Technologies
📍 Canada