Date posted: August 10th, 2026

Pay: CA$75,000.00 per year + Bonus

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About Us

FlexSpace Logistics is a leading and fast-growing Canadian storage and logistics solution provider for businesses of all sizes. We are dedicated to creating reliable, creative and valuable solutions for the businesses that seek our expertise in the storage and logistics space. We own and operate our own storage facilities, while also leveraging a network of warehouse owner/operators’ facilities to connect businesses with the services they really need.

FlexSpace is backed by StorageVault Canada, Canada’s largest storage provider - a publicly traded, multi-billion-dollar storage powerhouse. Our FlexSpace business is currently transitioning from startup to enterprise through strategic investment in our systems, our team and our services - an extremely exciting time for the business.

At its core, FlexSpace Logistics simplifies the complexities of storage and logistics for our clients. We do this through strategic supply chain management, dedicated account support and continuous review of the services we provide, something rare in our industry. We offer 3PL/ fulfilment, co-warehousing, transport, last-mile delivery services and everything in between.

The FlexSpace team respects each other, our clients, and values the opportunity to serve the Canadian market. We listen, are resourceful, work quickly and creatively to provide value for every client.

Job Summary

We are seeking a passionate and customer-focused individual to join our team as a Customer Success Manager.

The successful candidate will be highly self-motivated; Customer Success obsessed and have experience in the warehousing/ fulfilment / logistics industry. An understanding of Supply Chain Management is a massive value add.

As a Customer Success Manager, you will be responsible for:

- Building and maintaining strong relationships with our clients
- Ensuring the services we are providing them fit their needs
- Being a dedicated resource for swift support




- On-site move-in support across the Greater Toronto Area
- Understanding our clients’ business and products
- Understand the services we are providing them, and seek opportunities to improve customer supply chain strategy to meet their business goals

The role focuses on both, current service satisfaction and proactive suggestions for their evolving storage and logistics strategy. Part of the role is identifying value add opportunities that make sense for our clients. You will be the main point of contact for our customers, providing support, guidance, and expertise to help them achieve their business goals.

This hire is only the third Customer Success Manager role for FlexSpace, which, with success can lead to massive personal growth in the years to come. With a small team like ours, every member of the team has the opportunity to make a significant impact. The customer success program is still being moulded, with lots of room for a new team member to contribute to the shape the process of our program.

FlexSpace is focused on becoming Canada’s largest Business Storage provider and anyone considering joining the team needs to be up for that task!

Responsibilities

- Build and maintain strong relationships with key stakeholders
- Understand customer needs and objectives to provide tailored solutions
- Serve as the primary point of contact for customer inquiries and issues post-sale
- Collaborate with cross-functional teams to ensure customer satisfaction
- Conduct regular business reviews to assess customer satisfaction, and identify areas to improve our services




- Develop and execute strategies to drive customer success and retention
- Identify upsell and cross-sell opportunities to drive value for our clients and increase account value for FlexSpace
- Provide training and support to customers on service uses and best practices
- Monitor customer usage data to identify trends and proactively address potential issues
- Assist with local on-site move-in support if necessary for the clients

Skills To be successful in this role, you should possess the following skills:

- Strong business development skills with the ability to identify market opportunities
- Excellent communication and interpersonal skills to effectively engage with customers
- Proven experience in account management or sales, preferably in a B2B environment
- Leadership abilities to guide customers through their journey with our products/services
- Proficiency in Salesforce or similar CRM software for managing customer relationships
- Strong negotiation skills to resolve conflicts and reach mutually beneficial agreements
- Analytical mindset with the ability to analyze data and derive actionable insights

Experience

- 3 years of experience in customer support, account management or sales.
- Experience in the logistics, fulfilment or warehousing industry
- Relevant certifications in business, customer support, logistics, or supply chain management are advantageous.
- B2B Account Management: 3 year (preferred)

Education:

- Bachelor's Degree (preferred)
- Post secondary degree or diploma in business administration, logistics, or a related field (or equivalent practical experience).

If you are a proactive problem-solver with a passion for customer success, we would love to hear from you. Join our team and help us deliver exceptional value to our customers while driving business growth. Apply now! Job Type: Full-time

Perks

- Dental care
- Extended health care
- Paid time off

Work Location: Hybrid remote in North York, ON

📌 Customer Success Manager (North York)
🏢 FlexSpace Logistics
📍 North York