Ocean Business Consulting Inc. is a Toronto-based consulting firm providing business consulting services and tailored solutions to organizations across multiple industries. The company supports clients with business needs, planning, and operational improvements.
Position Summary
This remote position supports client relationships and service delivery. The Customer Success Manager will understand client needs, coordinate communication, monitor customer satisfaction, and help ensure consistent service throughout the client relationship.
Responsibilities
- Manage ongoing communication with clients
- Monitor customer needs, requests, and feedback
- Coordinate client requirements with internal teams
- Maintain accurate customer records and account information
- Track customer activities and prepare regular reports
- Identify areas for improving the customer experience
- Support client onboarding and ongoing account activities
Requirements
- Previous experience in customer success, account management, consulting, or a related role is preferred
- Strong communication and relationship management skills
- Valuable organizational skills and attention to detail
- Ability to manage multiple client requests and priorities
- Familiarity with customer relationship management systems
- Ability to work independently in a remote environment