Customer Success Manager

Pay: $26.00 per hour

Job Type: Full time, Permanent

Schedule: Monday–Friday, 8AM–4:30PM

Location: Vancouver (On-site)

About the Role

We’re looking for a Customer Success Manager who genuinely enjoys helping people, likes solving problems, and cares about creating a great experience for clients.

This is a hands-on, relationship-focused role. You’ll be the main point of contact for a group of clients, helping coordinate their needs internally, onboarding new clients, resolving issues, and making sure the details behind each account are handled properly.

The right person is organized, empathetic, comfortable taking ownership, and able to balance what a client needs with what is realistically possible operationally.

What You’ll Do

- Act as the main point of contact for assigned clients
- Conduct regular client check-ins and follow-ups
- Manage client requests, order changes, and special requests
- Follow up with inbound sales inquiries
- Onboard current clients and help coordinate successful launches
- Create and maintain internal packing files
- Track orders, adjustments, open requests, and commitments
- Resolve client issues and keep clients informed throughout the process
- Coordinate product changes, launches, snack fairs, and account transitions
- Maintain accurate client notes, pricing information, order details, and site records
- Conduct occasional client site visits and product evaluations
- Work closely with our operations, purchasing, warehouse, delivery, finance, and management teams

What We’re Looking For

- Strong customer service and communication skills




- Excellent organization and attention to detail
- Strong Excel skills, including formulas, sorting, filtering, and confidently managing detailed spreadsheets
- Comfortable using Microsoft Office, Dropbox, Google Drive, and other online tools
- Calm, practical, and energized by problem-solving
- Comfortable managing multiple priorities at the same time
- Able to take ownership while also knowing when to ask for support
- Comfortable giving clear direction and coordinating with different teams
- Experience in customer service, account management, operations, delivery, warehouse environments, or a related field

You’ll Probably Enjoy This Role If You...

- Genuinely love helping people
- Are empathetic and sensitive to what clients need
- Get a little spark of satisfaction from figuring out a messy problem
- Are proactive, dependable, and good at following through
- Can work with demanding or complex clients without losing your cool
- Have some sales instincts and are comfortable identifying opportunities with both current and existing clients

Practical Requirements

- This is a fully on-site position and is not a hybrid or remote role
- Available Monday to Friday
- Valid driver’s licence
- Comfortable travelling to client sites when required
- Able to occasionally lift and move products

We’re taking our time finding the right person for this role. We’re looking for someone who can build strong relationships, care about the details, and become a trusted connection between our clients and the rest of our team. Job Types: Full-time, Permanent

Pay: $26.00 per hour

Work Location: In person

📌 Customer Success Manager (Vancouver)
🏢 Natural Source Snacks
📍 Vancouver