About Socia

Socia is a daily companion drink mix for people on a GLP-1 journey, launching soon out of Toronto. Small, remote first team, building direct to consumer from the ground up.

What you'll do

Answer customer questions over email and social, handle order and subscription issues once we're live, monitor TikTok comments and DMs, and flag recurring questions back to the founder so we can fix things at the source.

What we're looking for

Clear, warm writing. Comfortable working async across time zones without much hand holding. Experience with tools like Gorgias or Zendesk is a plus, not required. Sensitivity to how we talk about GLP-1 medications matters more than years of experience, since this is a companion, not a replacement for the medication or a doctor.

Details

Remote, async,



part time to start with room to grow as we launch. Contract based. Pay based on experience.

Qualifications

- Experience in customer support, ideally at a small or DTC brand
- Strong written communication, explicit and warm, no scripts
- Comfortable working remote and async with minimal oversight
- Based in Canada or a similar time zone for reasonable overlap

Nice to have
- Experience with subscription commerce or tools like Gorgias, Zendesk, or Klaviyo
- Interest or background in wellness, supplements, or health adjacent brands

📌 Customer Support Associate (Canada)
🏢 DrinkSocia
📍 Canada