Job Summary:

We are seeking a detail-oriented and proactive individual to support the execution of administrative tasks related to dealer management, customer service, and quality control. This role plays a key part in ensuring smooth daily operations and delivering high-quality service to our partners and clients.

Key Responsibilities:

Customer Service Support:

- Act as a primary point of contact for dealer and customer inquiries
- Address and resolve service issues in a timely and professional manner
- Monitor and follow up on open cases to ensure closure and satisfaction
- Provide administrative support for escalations and complaint resolution

Qualifications:

- Post-secondary education in Business Administration, Sales Operations, or related field preferred
- 1+ years of experience in administrative support, customer service, or sales operations




- Familiarity with sales processes, CRM systems, and quality control procedures
- Strong organizational skills and attention to detail
- Proficient in MS Office Suite (Excel, Word, Outlook)
- Excellent verbal and written communication skills
- Ability to multitask and manage priorities in a fast-paced environment

Job Types: Full-time, Permanent Pay: $40,000.00-$50,000.00 per year

Perks

- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Store discount

Language:
- Mandarin (required)
- Cantonese (required)

Work Location: In person

📌 Customer Support Specialist (Markham)
🏢 iTalkBB Canada
📍 Markham