The Opportunity To strengthen our customer support team, we are looking for an electrical engineer who will provide seamless tier 1 support to our customers and the global HAPG network. Due to the technical complexity and essential character of our equipment within our customers' businesses, good know-how of customer service is crucial.

How You'll Make An Impact

- Act as the first point of contact for customers as well as for the global Hitachi Energy service network with regard to service requests, maintenance issues, warranty-related queries, etc.

- Be a customer advocate for timely response to issues and for problem resolution and escalation.

- Document and time-log all activities taken toward resolving customer issues.

- Where required, support customers during run-time activities and provide online troubleshooting support and resolution.

- Support in the bidirectional know-how transfer from factory to global service network and vice versa (e.g., newsletters, frequently asked questions, etc.).

- Participation in ensuring 24/7 availability.





- Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

Your Background

- Experience in Customer Service with a minimum of 2 years of experience.

- Professional in electrical areas or related.

- Must be fluent in both Spanish and English; any other language would be an advantage.

- High focus on customers and their needs.

- Ability to apply a structured and methodical work style during increased pressure to act.

- Intrinsic attitude to drive innovation and improvement.

- Ability to act solution-oriented and to vary different approaches, be adaptable and creative.

- Readiness to travel (approx. 10%) on a global basis i.e., for troubleshooting, training or customer meetings.

- Knowledge in phone software to customer service is desirable.

- Salesforce desirable.

- Knowledge in SAP and Power BI.

More About Us

- Continuous improvement culture.

- Growth globally.

- Hybrid.

- Benefits above the regular in the market.

📌 Customer Support Specialist (Saint-Laurent-Ile-d'Orleans)
🏢 Hitachi Energy
📍 Saint-Laurent-Ile-d'Orleans