Overview

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$60,000.00/yr - CA$80,000.00/yr

Direct message the job poster from Insight Global

Responsibilities and qualifications

- 3+ years of experience in a customer success, account management, or a client-facing role
- Proven ability to communicate with C-suite stakeholders and manage enterprise-level relationships
- Confident leading presentations with the ability to control a room and tailor messaging to diverse audiences
- Comfortable navigating challenging conversations, providing strategic solutions, and maintaining client trust
- Strong Excel skills including pivot tables and VLOOKUPs to track client data
- Highly organized and proactive, with a track record of managing multiple accounts simultaneously
- Ability to collaborate with cross-functional teams

Nice to Have Skills & Experience

- Background in an agency setting
- Prior experience as an account executive or account manager role
- Understanding of agency workflows, design principles and the customer lifecycle

Job Description

Insight Global is seeking a Sr.



Customer Success Specialist to join a rapidly growing SaaS company that specializes in creative automation and brand content management.

This is a client-facing, high-impact role responsible for managing and growing relationships with strategic enterprise accounts. The ideal candidate will be a strong communicator, confident in executive settings, and capable of driving adoption, presenting insights, and resolving complex client needs with professionalism and empathy.

Seniority level

- Mid-Senior level

Employment type

- Full time

Job function

- Business Development and Customer Service
- Industries: Technology, Information and Media

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📌 Customer Success Specialist (Toronto)
🏢 Insight Global
📍 Toronto