Department / Branch: Compliance Department

Reports To : Deputy Chief Compliance Officer

Employment Type : Full-Time Permanent

Location: Toronto Downtown Head Office

Responsibilities:

- Oversee and manage the Bank’s Privacy Program to ensure compliance with federal and provincial privacy laws (e.g., PIPEDA, Quebec, BC, Alberta) and internal data protection policies;
- Lead and manage the Bank’s Complaint Handling and Issue Management Programs;
- Identify, assess, and prioritize compliance issues, and implement effective action plans;
- Prepare and review regulatory filings and reports to agencies such as the Office of the Privacy Commissioner, OSFI, FCAC, etc.;
- Provide strategic leadership in privacy governance, complaints and issue management, risk mitigation, awareness, and regulatory compliance across all departments;
- Oversee investigations and take appropriate actions to mitigate risk and meet regulatory reporting obligations;
- Develop, implement, and update relevant compliance policies and procedures;
- Contribute to building and maintaining compliance reports (e.g., Chief Compliance Officer reporting);
- Prepare and deliver compliance-related presentations as required;
- Assist in the development and maintenance of the Regulatory Compliance Management (RCM) Framework,



including the Financial Consumer Protection Framework (FCPF);
- Provide training and support on the use of Resolver, including developing training materials, administrating the system, and capturing controls;
- Deliver hands-on training to relevant staff to ensure effective use of Resolver in meeting regulatory requirements;
- Support other regulatory compliance tasks as assigned.

Qualifications:

- Bachelor’s degree in Legal Studies, Business Administration, or a related field;
- Minimum of 10 years of progressive experience in privacy, data protection, compliance, and regulatory roles within the Canadian financial services industry;
- At least 7 years in a senior compliance role working closely with executive decision-makers;
- In-depth knowledge of Canadian privacy legislation and regulatory bodies;
- Strong understanding of evolving regulations and best practices in the financial sector;
- Demonstrated skills in analysis, communication, problem-solving, and project management;
- Valid qualified designation in Compliance (e.g., CCEP, CIPP/C, CAMS) is considered an asset.

Seniority level

- Mid-Senior level

Employment type

- Full-time

Job function

- Finance

Industries

- Banking

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