Title - Delivery Manager - Insurance Domain

Type - Contract

Location - Remote

Responsibilities

- Forward plan and manage release windows and deployment cycles across a portfolio of business-critical applications, including IICES and its integrated ecosystem.
- Manage release scope, schedules, dependencies, risks, and quality to ensure successful delivery of business and technology initiatives.
- Coordinate release content and deployment activities based on project demand, service request backlogs, infrastructure changes, vendor releases, security patches, and operating system upgrades.
- Lead Release Readiness Reviews, Milestone Reviews, Operational Readiness Assessments, and Business Go/No-Go decision meetings.
- Produce and maintain deployment plans, implementation procedures, rollback strategies, runbooks, and support transition documentation.
- Coordinate with development, QA, infrastructure, cybersecurity, application support, vendors, and business stakeholders to ensure seamless release execution.
- Lead and coordinate Go-Live and Hypercare activities, ensuring successful transition to production and operational support teams.
- Maintain release repositories, deployment procedures, release calendars, technical dependencies, and stakeholder notification lists.
- Monitor release performance metrics and identify opportunities to improve release management processes, automation, efficiency, and delivery quality.
- Participate in Change Advisory Board (LCAB) meetings to assess release readiness, risks, and deployment impacts.

Qualifications

- Bachelor’s degree in Computer Science, Information Technology, Business Administration, Engineering, or a related discipline.
- 10+ years of progressive experience in Release Management,



Application Delivery, IT Operations, Project Management, Business Architecture, or Technology Leadership roles.
- 8-10+ years of experience within large-scale enterprise information systems environments, preferably supporting Financial Services, Insurance, or highly regulated industries.
- Solid understanding of Policy Administration, Claims Management, Billing, and Insurance Core Platforms, with Guidewire experience considered a significant asset.
- Demonstrated experience managing complex application portfolios consisting of both strategic and legacy platforms across multiple business domains.
- Extensive knowledge of Software Development Life Cycle (SDLC), Agile, Waterfall, DevOps, CI/CD, Release Management, and ITIL operational practices.
- Formal training or certification in Project Management, Agile Delivery, ITIL, Business Analysis, Release Management, or Enterprise Architecture is preferred.
- Proven experience leading enterprise-wide release planning, deployment coordination, production support, and operational governance activities.
- Strong understanding of Cyber Risk Assessment (CRA), Security Governance, Compliance Frameworks, Audit Requirements, and Risk Management processes.

Required Skills

- Demonstrated ability to build trusted relationships with senior business leaders, technology teams, vendors,



implementation partners, and executive stakeholders.
- Strong political acumen with the ability to navigate complex organizational structures, competing priorities, and stakeholder interests while maintaining alignment toward strategic objectives.
- Proven experience managing and influencing diverse stakeholder groups across North American organizations, with a strong understanding of regional business practices, communication styles, and cultural dynamics.
- Experience working with clients, partners, and delivery teams across Canada and the United States in both project and operational environments.
- Exceptional relationship management skills with the ability to establish credibility, gain consensus, resolve conflicts, and facilitate decision-making at all organizational levels.
- Demonstrated leadership in managing cross-functional, geographically distributed, and multi-vendor teams toward successful business outcomes.
- Ability to influence without direct authority and drive alignment across business, technology, security, architecture, and operations teams.

Preferred Skills

- Experience leading business blueprinting, discovery workshops, strategic planning sessions, and requirements definition activities.
- Strong understanding of business capability modeling, process improvement, operating model design, and technology transformation initiatives.
- Ability to translate business objectives into technology strategies, roadmaps, solution architectures, and delivery plans.
- Experience developing executive presentations, business cases, strategic recommendations, and portfolio roadmaps for senior leadership audiences.

📌 Delivery Manager - Insurance Domain (Canada)
🏢 Enterprise Solutions
📍 Canada