Dental Office Administrator / Patient Care Coordinator

Ashraf Dentistry – Waterloo, ON

About Us

At Ashraf Dentistry, we believe going to the dentist should feel different.

We are a modern, high-end dental practice in Waterloo focused on providing exceptional dentistry and an exceptional patient experience. From the first phone call to the moment a patient leaves our office, we want every interaction to feel professional, welcoming, and personalized.

We are looking for a Dental Office Administrator / Patient Care Coordinator who understands that the front desk is the heart of the practice.

The Person We're Looking For

We’re looking for someone with a excellent personality who genuinely enjoys working with people.

You’re the type of person who can walk into a room and make people feel comfortable. You’re confident speaking with patients, professional in your communication, organized, detail-oriented, and you know how to deliver five-star customer service.

Most importantly, you understand that patients aren't just appointments on a schedule — they're people who deserve to feel heard, valued, and taken care of.

What You'll Do

- Welcome patients with a warm, professional attitude
- Answer phones, respond to inquiries, and communicate with patients
- Schedule and manage patient appointments




- Coordinate treatment plans and patient follow-ups
- Handle dental insurance, billing, and payments
- Maintain accurate patient records
- Assist with recall and reactivation efforts
- Help keep the day-to-day operation of the office running smoothly
- Work closely with the doctors and clinical team
- Create an exceptional experience for every patient who walks through our doors

What We're Looking For

Required

- Previous experience in a dental office, medical office, healthcare environment, or similar customer-facing role
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Professional appearance and demeanor
- Comfortable working with computers and office management software
- Ability to work independently while being a strong team player

A major plus:
- Dental administration experience
- Knowledge of dental terminology and procedures
- Experience with dental software Tracker and MaxAssist
- Experience with insurance, billing, and treatment coordination

How to Apply Please submit your resume through Indeed.

We'd love to hear why you think you'd be a great fit for Ashraf Dentistry.

Previous dental or medical office experience is strongly preferred.

Pay: $19.55-$32.35 per hour

Work Location: In person

📌 Dental Office Administrator (Waterloo)
🏢 Ashraf Dentistry
📍 Waterloo