DH-HOUSEKEEPING SUPERVISOR

Position Summary The Housekeeping Supervisor position will conduct inspections of guest rooms and public spaces. The Supervisor will be responsible for ensuring room attendants clean rooms in accordance to the room cleaning standards. The supervisors will work closely with the Housekeeping Manager and Assistant Manager and become a primary resource for them. The Housekeeping Supervisor will work closely with the Engineering Team by reporting any deficiencies and ensure tasks are completed.

Duties & Responsibilities

- Recognizes and greets all guests and team members first
- Provides responsive and empathetic service to guests and colleagues
- Responds in a timely manner to any and all guest concerns ensuring guest needs are met and followed-up as required
- Is comfortable with and adheres to Housekeeping Standard Operating Policies in place
- Acts as a role model for others. Demonstrates professional work habits, a commitment to quality service, excellent grooming and effective cooperation
- Ensures inspections of guest rooms and public spaces, carpets, exterior windows & patios
- Ensures VIP, Special Guests & Owners Units are inspected
- Liaison with Engineering & Front Office to ensure preventative maintenance FF&E; placement/repair & special projects are completed to standard
- Adheres to hotel policies and procedures including the promoting and participation in Health and Safety, Environmental and Guest Service initiatives
- Pass on guest lost and found to Housekeeping Office
- Must wear proper uniform and nametag at all times in accordance with the Standards of Appearance.
- Must have company cell phone and radio when leaving the office to ensure communication with the Housekeeping department.
- Must complete room inspections and update the rooms charts at end of day




- Able to learn and cover shifts in the Administrator role when required
- Cross train in all positions in the housekeeping department
- Train new hires to the procedures, protocols and standards of the department
- Willing and able to clean guest rooms and support room attendants as needed during high occupancy or staffing shortages
- Complete all other duties as assigned

Qualifications
- Guest oriented with a sincere, helpful, caring and friendly personality
- Able to work well with others
- Pays precise attention to detail, order and cleanliness
- Has exceptional energy, flexibility, organizational skills and professionalism
- Has effective communication skills (verbal, listening, writing)

- Has exceptional phone manner
- Able to maintain composure and objectivity
- Is adaptable with their schedule, able to work long hours, shift work, evenings, weekends and holidays as business levels require
- Ensure the highest level of guest satisfaction
- Deals effectively with any guest comments and / or complaints

Education & Experience
- Previous housekeeping experience in a hospitality setting preferred previous room attendant
- High school diploma an asset
- Valid Ontario “G” class license preferred with a clean driving record

Physical Aspects of Position (include but are not limited to):
- Able to move up and down stairs occasionally
- Able to work outdoors in seasonal temperatures
- Able to drive at night
- Able to lift, carry & move constantly 11 to 29 pounds, frequently 30 to 49 pounds, occasionally 50 to 75 pounds

Visa Requirements: Must be eligible to work in Canada.

The above is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role, but are intended to accurately reflect principal job elements.

Benefits and Employee Perks are available

📌 DH-HOUSEKEEPING SUPERVISOR (Huntsville)
🏢 Freed
📍 Huntsville