I.T. Support AnalystBlue Ant Media’s I.T. team seeks a confident, upbeat, and reliable individual for an entry‑level I.T. Support Analyst role. The successful candidate will serve as the face of I.T., acting as the first point of contact for technological inquiries across the Toronto head office and supporting international teams remotely.Location:Toronto, Canada (in‑office, up to five days per week).Salary:$55,000 – $65,000 per year, based on experience and qualifications.Core Responsibilities & DutiesProvide timely responses and effective solutions to helpdesk requests via the web ticketing portal, email, and face‑to‑face inquiries.Offer remote support to multiple international offices when needed.Determine when issues require escalation within the I.T. team or involve other business units and stakeholders.Configure, troubleshoot, maintain, repair, and deploy Mac and Windows systems, mobile devices, printers, and miscellaneous peripherals.Provide support and training on Mac OS X, Windows, and business‑specific applications.Assist in administering end‑user accounts using Active Directory, Microsoft 365,



and G Suite.Set up and troubleshoot desk phone units and connectivity issues.Troubleshoot network connectivity issues with Wi‑Fi, LAN, and business networks.Perform miscellaneous incidental duties as required.QualificationsCollege diploma or university degree in Information Technology or a minimum of 1–2 years of equivalent work experience in an I.T. support role.Excellent prioritization, organizational, and problem‑solving skills.Robust verbal and written communication skills with the ability to translate technical concepts into user‑friendly terms.High interpersonal skills and a natural drive to provide high‑quality customer service.Proactive learning mindset and quick absorption of new information.Comfortable operating under high pressure in a fast‑paced environment.Ability to work effectively with minimal supervision.Knowledge of computer networking concepts (e.G., TCP/IP, DNS, VLAN).Experience with Windows Server technologies, VMware, and Mac OS X.We encourage applications from individuals of all backgrounds who are eligible to work in Canada.#J-18808-Ljbffr

📌 I.T. Analyst - $55,000 - $65,000 A Year (Toronto)
🏢 Blue Ant Media
📍 Toronto