Job TitleDigital Client Marketing specialist

Start Date ASAP

Duration: 12 months

Location(Remote) Would be excellent if the candidate can visit the Waterloo office occasionally for special events – once a month

Digital Customer Marketing Specialist

We are seeking a detail-oriented and proactive marketing specialist to support the execution of our Digital Advocacy programs, with a focus on content management, data entry, and platform administration. This role is ideal for someone looking to gain hands-on experience in customer marketing and digital content operations.

What You'll Do:

- Help execute two key customer programs – survey program, and peer review program.
- Collaborate with cross functional team members to execute the projects, publish, edit content and activate the content
- Work with, sales, customer success and marketing teams to drive reviews through various campaigns

Key Responsibilities

- Content Upload & Management
- Upload and tag customer quotes, testimonials, and case study content into advocacy platforms
- Maintain internal folders and content libraries with accurate, up-to-date user evidence assets
- Ensure stories are properly categorized by industry, product, persona, and region
- Program Support & Administration
- Assist with managing customer surveys and review campaigns
- Monitor content submissions and help track customer approvals and legal clearances




- Help maintain calendars, trackers, and dashboards for ongoing programs
- Platform Operations
- Support day-to-day operations of advocacy platforms
- Generate reports on usage and performance of evidence content
- Troubleshoot basic issues and coordinate with vendor support as needed
- Cross-Functional Collaboration
- Coordinate with internal teams (Customer Success, Marketing, Legal) to gather required information
- Communicate with external vendors and agencies for content or creative needs

Help prepare internal updates or recaps on content status and delivery

What We Offer:

- The opportunity to make a real impact by turning customer feedback into marketing success.
- A fast-paced and dynamic work environment where you can learn and grow.
- Be part of a team that is passionate about customer success.

Qualifications:

- Degree or certification in marketing, communications, or a related field.
- Excellent project management and organizational skills.
- Strong communication (English) and interpersonal skills.
- Ability to work independently and as part of a team.
- A can-do and problem-solving attitude
- Highly organized with strong attention to detail
- Comfortable with content management tools, spreadsheets, and digital platforms
- Experience with (or willingness to learn) TechValidate and/or User Evidence

📌 Digital Client Marketing specialist (Waterloo)
🏢 Radiant Systems Solutions
📍 Waterloo