Job Title: Digital Customer Marketing Specialist

Location: Remote (Ontario)

Employment Type: 12 Months Contract

Payrate: CAD 25-28/hr

We are looking for a detail-oriented and proactive Digital Customer Marketing Specialist to support the execution of customer advocacy and digital marketing programs. This role focuses on content management, campaign coordination, platform administration, and cross-functional collaboration to help transform customer feedback into impactful marketing assets.

Key Responsibilities

Customer Advocacy & Content Management

• Upload, organize, and maintain customer testimonials, quotes, case studies, and reference content within advocacy platforms.

• Ensure content is accurately tagged and categorized by product, industry, region, and persona.

• Manage content libraries and maintain up-to-date marketing asset repositories.

Program Coordination & Administration

• Support the execution of customer survey and peer review programs.

• Track content submissions, customer approvals, and legal clearances.

• Maintain project trackers, calendars, dashboards, and program documentation.

Platform Management & Reporting

• Administer customer advocacy and content management platforms.

• Generate and analyze reports on content performance and program effectiveness.

• Troubleshoot platform-related issues and coordinate with vendors when required.





Cross-Functional Collaboration

• Partner with Marketing, Sales, Customer Success, and Legal teams to support advocacy initiatives.

• Coordinate with external agencies and vendors for content and campaign execution.

• Prepare status updates, reports, and program recaps for stakeholders.

Required Qualifications

• Bachelor's degree or certification in Marketing, Communications, Business, or a related field.

• 1-3 years of experience in marketing, content operations, customer marketing, or a related role.

• Strong organizational skills with exceptional attention to detail.

• Proficiency with content management systems, spreadsheets, and digital marketing tools.

• Experience with customer advocacy platforms such as TechValidate, UserEvidence, or similar tools is preferred.

• Excellent written and verbal communication skills.

• Strong project coordination and multitasking abilities.

• Self-motivated with the ability to work independently and collaboratively in a fast-paced environment.

Preferred Skills

• Experience supporting customer review, survey, or advocacy programs.

• Familiarity with reporting and analytics tools.

• Knowledge of B2B marketing and customer success processes.

• Solid problem-solving mindset and willingness to learn new technologies.

📌 Digital Customer Marketing Specialist (Ontario)
🏢 AspiringIT
📍 Ontario