This is a 1 year contract, mostly remote role - 1 day a month in the office located in Waterloo, Ontario.

We are seeking a detail-oriented and proactive Digital Customer Marketing Specialist to support the execution of key Digital Advocacy programs, focusing on content management, data entry, and platform administration. This role is ideal for a professional looking to gain hands-on experience in customer marketing and digital content operations while turning customer feedback into marketing success. You will collaborate with cross-functional teams to execute projects, publish and edit content, and drive review campaigns across sales, customer success, and marketing functions.

Responsibilities

- Content Upload & Management: Upload and tag customer quotes, testimonials, and case study content into advocacy platforms. Maintain internal folders and content libraries with accurate, up-to-date user evidence assets. Ensure stories are properly categorized by industry, product, persona, and region.
- Program Support & Administration: Assist with managing customer survey and peer review programs. Monitor content submissions and track customer approvals and legal clearances. Maintain calendars, trackers, and dashboards for ongoing programs.
- Platform Operations: Support day-to-day operations of advocacy platforms. Generate reports on the usage and performance of evidence content. Troubleshoot basic issues and coordinate with vendor support as needed.




- Cross-Functional Collaboration: Coordinate with internal teams (Customer Success, Marketing, Legal) to gather required information. Communicate with external vendors and agencies for content or creative needs. Prepare internal updates and recaps on content status and delivery.

Requirements

- Degree or certification in marketing, communications, or a related field.
- Highly organized with strong attention to detail and excellent project management skills.
- Comfortable working with content management tools, spreadsheets, and digital platforms.
- Experience with (or willingness to learn) TechValidate and/or User Evidence.
- Solid written and verbal communication skills (English) with solid interpersonal abilities.
- Ability to work independently as well as collaboratively within a team environment.
- A proactive, problem-solving mindset.

Apply Today

If you are a creative, data-driven marketer ready to turn customer feedback into impactful marketing results, apply today to join our team!

Note: This posting is for existing and upcoming vacancies.

Cella by Randstad Digital uses artificial intelligence to help our recruiters screen, assess and select qualified talent for this role and others within our database. Although Cella by Randstad Digital uses A.I. as a tool, candidate selection and hiring decisions are made by our employees.

📌 Digital Customer Marketing Specialist (Waterloo)
🏢 Cella
📍 Waterloo