Join CBI Home Health as a Care Access Representative in Whitby, ON, and play a crucial role in client care coordination. Manage scheduling in a hybrid work environment, combining remote and on-site duties.

In this pivotal role, the Care Access Representative will enhance the client experience by efficiently scheduling Personal Support Workers, Health Care Aides, and Nurses within a busy contact center. You'll need to excel in communication, multitasking, and problem-solving to ensure high-quality, person-centered care while dealing with client needs and staff availability.

Key Responsibilities:



• Utilize scheduling software for effective care provider assignments • Meet KPIs in call handling and scheduling accuracy • Maintain communication with clients and care providers • Cultivate relationships with stakeholders and team members • Manage and update scheduling databases accurately

Requirements: • Minimum Grade 12 education • 2+ years experience in Customer Service or Scheduling • Proficient in Microsoft Office and scheduling software • Strong verbal and written communication skills • Advanced computer literacy with various applications

Contribute to the delivery of compassionate care through excellent scheduling and coordination efforts at CBI Home Health. #J-18808-Ljbffr

📌 Care Access Representative Whitby (Winnipeg)
🏢 CBI Home Health
📍 Winnipeg