Permanent Full Time Reporting to the AVP, Change Management, the Director, Change Management is responsible for establishing and leading the enterprise change management practice that supports strategic business transformation across Canada Life. This role provides leadership and oversight for change initiatives across multiple portfolios of programs and projects, ensuring stakeholder alignment, change readiness, adoption, and sustainment of business outcomes. The Director serves as a trusted advisor to executives, business leaders, and program teams, driving a consistent and scalable approach to organizational change.

Through strong partnership, influence, and strategic leadership, this role helps accelerate transformation success by ensuring people, process, technology, and organizational impacts are thoughtfully planned, measured, and sustained. Lead the delivery and continuous improvement of enterprise change management strategy, framework, methodology, and governance to support Canada Life's transformation agenda. Ensure alignment between business priorities, transformation objectives, and change management approaches to maximize adoption and business value realization.

Lead the development of change management standards, tools, templates, and best practices that can be consistently applied across the organization. Act as a trusted advisor and thought partner to senior leaders, executives, and program sponsors on change strategy, stakeholder engagement, risk mitigation, and organizational readiness. Partner closely with Business PMO, Technology PMO, transformation leaders, communications, HR, learning, and business teams to deliver integrated transformation outcomes.

Assess enterprise-level change capacity, readiness, and risks while identifying opportunities to simplify, sequence, and optimize change across the organization. Maintain a consolidated view of change impacts, stakeholder considerations, dependencies, and adoption risks across the portfolio. Ensure change management activities are appropriately integrated into project and program delivery methodologies.

Lead the development and execution of enterprise readiness,



adoption and sustainment strategies for large-scale business transformations. Drive proactive risk identification and mitigation strategies related to people impacts, business disruption, and organizational resistance. Ensure lessons learned and continuous improvement practices are embedded throughout transformation initiatives.

Lead, mentor, and develop a team of change management professionals while fostering a high-performance, team-oriented culture. Build organizational change management capability across Canada Life through coaching, education, and community of practice. Champion a growth mindset and continuous improvement culture while enabling leaders and teams to successfully navigate change.

Support resource planning and talent development to ensure change management capabilities meet current and future business needs. Establish project and program change measurement plans including effectiveness measures and adoption metrics, to drive business outcome tracking. Monitor and report on change portfolio performance, organizational readiness, adoption, and transformation outcomes to senior leadership.

Ensure governance processes provide meaningful insights into change impacts and risks, progress, resource capacity, and overall transformation health. Leverage data and feedback to continuously refine strategies and improve change effectiveness. Proven leadership experience developing and executing change management strategies in complex, enterprise-wide transformational environments.

Exceptional executive presence with demonstrated ability to influence, challenge, and partner with senior leaders and executives. Strong understanding of change management principles, methodologies, and leading industry practices.





Experience leading change portfolios that span business process, technology, operating model, organizational design, and experience transformations. Exceptional stakeholder management, relationship-building, communication, and facilitation skills. Demonstrated ability to navigate ambiguity, manage competing priorities, and lead through matrixed organizational environments.

Experience establishing governance frameworks, operating models, success measures, and reporting for large-scale transformation programs. Strong analytical and problem-solving capabilities, with a focus on using data and insights to inform decision-making. Bachelor's degree in Business, Human Resources, Organizational Development, Psychology, Communications, or a related field. ~10+ years of progressive experience in change management, transformation, business enablement, or related leadership roles. ~Change Management certification (e.g., This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).

Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country. We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. We’re committed to supporting our employees through every stage of their career.

Here’s what you can expect as a full-time or part-time permanent team member: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. Time Off:In addition to regular vacation and personal days, we support community involvement with a volunteer day.

Financial

Security:Company-matching pension plan,share ownership program and additionalinvestment options.

Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events. All information provided will be handled in accordance with applicable laws and Canada Life policies.

📌 Director - Data Management Risk (Toronto)
🏢 Canada Life
📍 Toronto