Director of Engineering, Operations AI Automation About the Role We are seeking a visionary, results-driven Director of Engineering, Operations AI Automation to lead the design, delivery, and scaling of transformative AI-powered solutions within Wealth and Asset Management Technology. In this strategic leadership role, you will drive high-impact automation initiatives that improve operational efficiency, accelerate time-to-market, enhance customer experiences, and deliver measurable business value. Working across technology, product, data science, and business teams, you will lead the end-to-end execution of AI solutions that are scalable, secure, compliant, and aligned with enterprise architecture standards.

This is an exciting opportunity to shape the future of AI-enabled operations within a leading global financial services organization.

What You'll Do Lead and develop a team of engineers responsible for building and delivering AI and intelligent automation solutions across multiple business areas. Partner with business leaders, product teams, data scientists, and technology stakeholders to identify and deliver strategic automation opportunities. Drive solution delivery from concept through production, ensuring scalability, performance, maintainability, and regulatory compliance.

Develop and manage delivery roadmaps, sprint plans, staffing strategies, and operational support models (L1, L2, and L3). Ensure solutions meet financial services requirements for security, privacy, observability, governance, and auditability.

Champion

Agile delivery, DevOps practices, and a culture of continuous improvement. Provide executive-level visibility into delivery progress, risks, business outcomes, and investment value. Stay current on emerging AI, automation, and financial technology trends, bringing creative ideas to the organization.

What You'll Bring 10 years of technology leadership experience, including leading complex enterprise delivery initiatives. 3 years of experience delivering AI, machine learning, or intelligent automation solutions. Strong understanding of financial services operations, regulatory requirements, risk management, and governance. Hands-on software engineering background with the ability to guide architecture and technical decision-making.

Proven success delivering enterprise-scale AI and automation platforms leveraging technologies such as LLMs, Azure, Power Platform, Decisions.com, Kubernetes, NoSQL databases, Application Gateways, and related technologies.

Experience with cloud architecture, enterprise integration, and contemporary software engineering practices. Exceptional leadership, communication, and stakeholder management skills, including experience influencing executive audiences. Success leading cross-functional, matrixed teams and managing strategic vendor relationships. Bachelor's degree in Computer Science, Engineering,



or a related field; advanced degree preferred.

Why Join

Us? Lead AI transformation initiatives that are reshaping operations across a global financial services organization. Drive strategic programs that create meaningful business impact through innovation and automation.

Collaborate with talented technology, product, and business leaders in a highly collaborative environment. Build and scale up-to-date AI capabilities that improve experiences for customers, advisors, and employees. Make a lasting impact while working on some of the organization's most exciting and innovative technology initiatives.

The role being advertised is an existing vacancy.

About

Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity.

We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment.

A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Toronto, Ontario Working Arrangement Hybrid Salary range is expected to be between $113,260.00 CAD - $210,340.00 CAD Employees also have the prospect to participate in incentive programs and earn incentive compensation tied to business and individual performance.



The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives.

It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions.

Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry.

Learn more at https://www.manulife.com/.

📌 Director, Engineering - Operations Automation (Canada)
🏢 Company 1 The Manufacturers Life Insurance
📍 Canada