Director of Operations — Multi-Location Bakery & Hospitality

Location: Vancouver, BC

Employment: Full-time, primarily in person The opportunity

We are a growing Vancouver hospitality group operating bakery, café, creamery, production, wholesale and catering businesses.

We are seeking a hands-on Director of Operations to turn our creative and business vision into consistent, profitable execution across the company. Reporting directly to ownership, this person will lead our location managers, strengthen operational systems and take clear responsibility for labour, food cost, inventory and location-level profitability.

This is not solely an office-based strategy role. The successful candidate will be present in the businesses, understand what is happening on the floor and help managers solve problems at their source.

Responsibilities

- Own operating performance and P&Ls; across all locations and business channels
- Establish accurate weekly reporting for sales, labour, food cost, waste and profitability
- Coach and hold location managers accountable for agreed targets
- Improve scheduling and labour deployment without compromising product or service
- Strengthen purchasing, receiving, inventory and waste-control systems
- Coordinate retail locations, central production, wholesale and catering
- Standardize procedures while respecting the needs of each location
- Identify operational problems and implement practical solutions
- Improve communication and accountability between ownership, managers and teams
- Support budgeting, forecasting and new business initiatives
- Maintain food-safety, employment and operational compliance

First 90 days The Director of Operations will be expected to:
- Establish an accurate financial and operational baseline for every location




- Review management responsibilities and identify accountability gaps
- Implement a simple weekly operating dashboard
- Assess labour, food cost, purchasing, inventory and waste
- Produce a prioritized improvement plan with measurable financial targets
- Build an effective working rhythm with ownership and location managers

Qualifications
- Significant leadership experience in multi-location restaurants, bakeries, cafés or hospitality
- Demonstrated responsibility for location-level P&Ls;
- Proven ability to improve labour, food cost, inventory and profitability
- Robust experience managing and developing general managers
- Comfortable working with both financial reports and frontline operations
- Organized, direct and capable of following improvements through to completion
- Strong communication, judgment and problem-solving skills
- Experience with production kitchens, wholesale or catering is an advantage

How success will be measured
- Improved company and location-level profitability
- Controlled labour and food costs
- Reduced waste and inventory discrepancies
- Accurate, timely operating reports
- Stronger manager performance and accountability
- Consistent product, service and operating standards

Compensation
- Three weeks of annual vacation
- Business mileage and required parking reimbursement
- Company-supported mobile phone and laptop

Some early mornings, evenings, weekends or statutory holidays may occasionally be required based on operational needs, with appropriate time off provided. To apply, please submit your résumé and a short description of a measurable operational or profitability improvement you led in a multi-location hospitality business.

Pay: $80,000.00-$110,000.00 per year

Benefits

- Commuter benefits
- Discounted or free food
- Flexible schedule
- Store discount
- Work from home

Work Location: In person

📌 Director of Operations (Vancouver)
🏢 Beaucoup Bakery
📍 Vancouver