At TONNIC AI Agency, we are a high-growth marketing and digital solutions agency focused on delivering impactful strategies and innovative campaigns. We specialize in omnichannel experiences, digital advertising, and operations management, working with a diverse portfolio of brands to drive engagement and business success.

As we expand, we are seeking a Director of Operations to lead and optimize our internal processes, ensuring efficiency, growth, and seamless collaboration across departments.

Position Overview

The Director of Operations will oversee project management, client success, operational strategy, and team performance. This role requires a solid leader with experience in marketing, digital media, customer relationship management (CRM), and sales operations.

The ideal candidate has a track record of success in scaling businesses, optimizing workflows, and fostering cross-functional collaboration.

Key Responsibilities

- Operational Leadership – Drive process improvements to enhance efficiency and scalability.
- Project & Client Management – Oversee campaign execution, ensuring high-quality deliverables and client satisfaction.
- Cross-Functional Collaboration – Work with sales, marketing, and creative teams to align strategies and streamline workflows.
- Data-Driven Strategy – Utilize analytics to inform decision-making and optimize performance.




- CRM & Sales Enablement – Enhance client experience through CRM systems and workflow automation.
- Team Development – Lead, mentor, and support high-performing teams.
- Financial Oversight – Assist in budget management and operational cost optimization.

Qualifications & Skills

- 5+ years of experience in operations, project management, or marketing leadership roles.
- Proven expertise in marketing, sales, CRM, and customer experience strategies.
- Strong background in process improvement, automation, and scaling operations.
- Ability to manage multiple projects and teams in a fast-paced, digital-first environment.
- Exceptional communication, leadership, and problem-solving skills.
- Experience working with startups, agencies, or digital-first businesses is a plus.
- Familiarity with blockchain, omnichannel strategies, or AI-driven marketing tools is an asset.

Why Join Us?

- Innovative Work Environment – Collaborate with top talent in a fast-growing agency.
- Career Growth – Play a key role in shaping the company's operational success.
- Competitive Compensation – Salary + performance-based incentives.
- Flexible Work Model – Hybrid/remote-friendly setup.

? Ready to drive operations and elevate our impact? Apply now!

📌 Director of Operations (Vancouver)
🏢 HeyDear.io
📍 Vancouver