Come join Zappix in Burlington MA and be part of a group that is creating amazing new technology. With high-profile customers, Zappix is changing how people are using their mobile phones by bringing On-Demand Visual Self-Service Solutions to the market. Zappix is a privately held software company with an innovative and sophisticated cloud-based technology that transforms the Customer Service Experience by providing digital self-service solutions to improve customer satisfaction, increase self-service rates, and reduce costs. The company utilizes cutting-edge cloud-based technology, including AI, Robotic Process Automation (RPA), Actionable Analytics, IVA and bots, Big Data, and more. We’re looking for a customer-facing Project Manager (PM) who enjoys talking to customers, understanding their needs, and solving problems. This position is for someone who loves to create current solutions and resolve customer problems. The Project Manager is a key part of our Customer Success organization. The PM is the trusted advisor who will manage all aspects of the customer lifecycle. From deployment and product adoption to alignment with the customers’ long-term goals for their Zappix service.



The role combines pre-launch project management responsibility with post-launch customer management – consulting with clients to help them utilize our state-of-the-art solutions for their best success and ongoing relationship management. Pre-Sales Stage Provide support during the pre-sales such as assessing needs, planning, staffing, risk management. Lead or Contribute to statement of work content definition for the project, based on the SOW standards. Implementation Stage Create and manage a project plan and scope throughout the lifecycle of the project Works closely with the engineering team and professional services team on the delivery of the functionality that is committed In charge of project P&L: Drive all associated activities & resources to guarantee the committed quality, margin, and scheduling criteria Document and share the lessons learned during the project closure phase Share project management experience with other members of the team Post-Launch Stage Educate customers on the use and benefits of our solutions, and engage additional stakeholders directly or indirectly to increase stickiness Develop and maintain long-term relationships with stakeholders within assigned accounts PM will conduct ongoing

📌 Project Manager (Canada)
🏢 Zappix
📍 Canada