WTW Retirement consultants have deep experience working with organizations of all types and sizes. We’ve worked closely with clients to develop some of the most advanced benefit design techniques currently in use. We combine expertise in retirement and investment consulting to support organizations worldwide in designing, managing, administering, and communicating all types of retirement plans.
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
The Role As a Pension Outsourcing Director, you will perform a wide variety of recurring defined benefit plan administration services for clients, contribute to special projects, and provide ad hoc client support services. You will serve as the day‑to‑day project manager, contributing to client management and special projects, while also mentoring less experienced associates.
You will have the opportunity to Manage and coach team to ensure progress against established budgets, timelines and quality standards
Serve as primary, daily contact to clients on delivery of services
Respond to and resolve complex issues, including those escalated by clients and colleagues
Review work and deliverables of colleagues
Raise issues as appropriate to Directors
Enhance your expertise in retirement plan design and administration
Be on a career path with growth and advancement
Employ the most cutting‑edge tools and resources and work with top talent in the industry
Prepare moderately complex benefit calculations and trust instructions
Collect, manipulate, reconcile, and review participant data – identifying and resolving issues as they arise
Resolve complex plan provision questions and issues surfaced by less experienced Analysts
Follow and update documentation materials as directed
Employ Towers Watson’s Skilled Excellence tools and concepts to ensure efficient and quality output/service delivery
Adhere to plan documents and government regulations in administering plans
Deliver on projects to meet or exceed client expectations
Increase efficiency within client teams by identifying ways to improve processes
Develop and train less experienced Benefits Analysts The Requirements Minimum of 13 years defined benefit plan administration and manual calculation experience required
Bachelor’s or Master’s degree in mathematics, statistics, finance or any other major with significant quantitative course work; with a strong academic record
Strong knowledge of the fundamentals of defined benefit plan design
Strong analytical and problem‑solving skills
Solid expertise in Microsoft Excel and Word
Strong attention to detail
Professional, client‑focused approach to colleagues and assignments
Seeks out experiences that may change perspective or provide an opportunity to learn new things
Strong oral and written communication skills in English
Ability to organize, set priorities, work independently and complete multiple projects within established deadlines
Bachelors or Associate Degree in Math, Business Administration, Statistics or related field, with a strong academic record In office presence: 3 days per week
Strong oral and written communication skills in English and French is required for all candidates residing in Quebec.
Compensation The base salary compensation range being offered for this role is $90,000 CAD -$125,000 CAD per year.
This role is also eligible for an annual short‑term incentive bonus.
Artificial Intelligence (AI) tools may be used in the process to screen, assess, or select applicants for a position but all final decisions and determinations are made exclusively by authorized human personnel.
This job posting is an advertisement for an existing vacancy.
📌 Director - Pension Outsourcing (Toronto)
🏢 WTW
📍 Toronto