Role Overview

Perform computer operation duties per documented processes and procedures, including a working knowledge of customer system environment and ability to interact, troubleshoot issues, and work independently in a 7/24/365 environment. Shift work and ability to be on site is required. The role involves responding to alerts, performing health checks, and escalating incidents to support teams.

What You Will Do

- Respond to alerts, perform health checks, and document all incidents encountered with detailed steps taken.
- Monitor systems, networks, and applications, and perform level 1 and level 2 problem determination procedures.

Why It Might Be a Fit

The ideal candidate will have a minimum of 2 years' experience in a Data Center Operations environment, intermediate understanding of Windows, AIX/Unix, and network monitoring environments, and knowledge of batch job monitoring and scheduling tools.

Requirements

- Minimum of 2 years' experience in a Data Center Operations environment
- Intermediate understanding of Windows, AIX/Unix,



and network monitoring environments
- Knowledge of batch job monitoring and scheduling tools such as ESP, Control-M, and TWS/OPC
- Knowledge of Distributed Systems devices such as servers, hubs, routers, switches, gateways, firewalls
- Knowledge of Outlook, ticketing systems (Maximo, Servicenow, Remedy, Cherwell)
- Ability to work independently as well as in a collaborative, team environment
- Strong experience in 1st level problem determination and reporting
- Understand Problem Management & Change Management requirements
- Ability to multitask with a high attention to detail
- Must be able and willing to learn new tasks/skills as required
- Must be able to communicate and understand verbal, written, and electronic instructions in English and French

Advantages

- Competitive salary
- Benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment

📌 Distributed Systems Batch and Console Operator (Montreal)
🏢 Pomeroy
📍 Montreal