Role Description DocuSign Application Specialist Lead I - Product Support Who We Are Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

You Are UST is searching for an experienced DocuSign Application Specialist to support and administer DocuSign as an enterprise-level e-signature platform, including integrations, validation, and global business support. This role will play a key part in transition from Adobe Acrobat Sign to DocuSign and will ensure secure, compliant, and scalable eSignature solutions across regulated environments The Opportunity

- Administer, configure, and support DocuSign eSignature (and CLM, if applicable) in an enterprise environment
- Design, build, and maintain DocuSign templates, workflows, PowerForms, envelopes, and reporting
- Develop and support DocuSign APIs and OOTB integrations with enterprise platforms such as: CRMs (e.g., Salesforce).
- Document management systems Microsoft Power Automate / Power Platform
- Configure and support SSO integrations (SAML/OAuth) for DocuSign
- Work closely with business users to gather requirements, analyze issues, and implement solutions
- Coordinate with DocuSign vendor support to open, track, and resolve tickets
- Support change management, releases, and platform upgrades
- Ensure compliance with validated system requirements (21 CFR Part 11) including documentation, audit readiness, and electronic signature controls
- Create and maintain technical documentation, SOPs, and training materials
- Support migration activities from Adobe Acrobat Sign to DocuSign
- Proactively promote best practices and continuously improve platform stability and user adoption

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need

- 7+ years of experience supporting enterprise eSignature platforms, with strong hands-on DocuSign experience
- Deep expertise in: DocuSign Templates, PowerForms, Workflows, APIs, and Reporting DocuSign Admin Console and account configuration
- Experience integrating DocuSign using: REST APIs JSON, XML (XSD/XSLT knowledge preferred) Experience configuring SSO (SAML 2.0 / OAuth) for enterprise applications
- Strong experience working in validated environments (21 CFR Part 11) — mandatory
- Experience supporting enterprise applications across UNIX and Windows platforms, including log analysis
- Hands-on experience with incident, problem, and change management tools (e.g., ServiceNow)
- Strong troubleshooting and root-cause analysis skills




- Ability to work directly with business stakeholders and resolve issues within defined SLAs Tools,
- Technologies & Skills
- DocuSign eSignature (Admin, Templates, APIs, Reporting) DocuSign REST APIs XML, XSD, XSLT, JSON Microsoft Power Automate / Power Platform ITIL-based tools (ServiceNow – Incident, Change, Problem)
- Advanced Excel skills (data analysis, reporting) SSO technologies (SAML, OAuth) Enterprise integration patterns
- Desired Knowledge
- Skills & Abilities
- Hands-on experience delivering DocuSign implementation or migration projects
- Strong understanding of enterprise security, compliance, and audit requirements
- Experience participating in requirements gathering, design, build, and testing
- Ability to support and troubleshoot high-volume, business-critical applications
- Strong collaboration and teamwork skills in a cross-functional, global environment
- Ability to work independently with minimal supervision
- Excellent verbal and written communication skills
- Willingness to mentor, train, and enable support teams
- Proactive mindset with a focus on continuous improvement and operational excellence
- Nice-to-Have
- Experience with DocuSign CLM
- Experience migrating from Adobe Acrobat Sign to DocuSign Exposure to GxP systems beyond Part 11

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below. Role Location: Remote - Canada Compensation Range : $95,000-$119,000

Benefits Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), paid holidays, and are eligible for paid bereavement leave and jury duty. They and their dependents residing in Canada are eligible for Supplemental Healthcare coverage, as well as Company-paid Employee Only basic life insurance and accidental death and dismemberment coverage.

Full time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year). They and their dependents residing in Canada are eligible for Supplemental Healthcare coverage, as well as Company-paid Employee Only basic life insurance and accidental death and dismemberment coverage.

Part-time regular and temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All Canadian employees who work in a province, territory or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

What We Believe We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity.



These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity Through business, we will better the lives of those less fortunate than ourselves.

Integrity We honor our commitments and act with responsibility in all our relationships.

An Equal Opportunity Workplace, Free of Discrimination and Harassment At UST, we strive to provide a work environment free of discrimination and harassment. We are an equal opportunity employer and employment decisions are based on merit and business needs.

Our Human Rights

Policy further illustrates our stand on this. We are committed to following fair employment practices that provide equal opportunities to all employees. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or any other legally protected status. At UST, we value diversity and believe that a diverse workplace builds a competitive advantage.

Un lieu de travail à égalité des chances, sans Discrimination et harcèlement Chez UST, nous nous efforçons de fournir un environnement de travail exempt de discrimination et harcèlement. Nous sommes un employeur garantissant l'égalité des chances et des décisions en matière d'emploi sont basés sur le mérite et les besoins de l'entreprise.

Notre politique en matière de droits de l'homme illustre notre position à ce sujet. Nous nous engageons à respecter un emploi équitable des pratiques qui offrent des chances égales à tous les employés. Nous ne faisons pas discriminer ou permettre le harcèlement sur la base de la race, de la couleur, de la religion, du handicap, genre, origine nationale, orientation sexuelle, identité de genre, expression de genre, âge, informations génétiques, statut militaire ou tout autre statut légalement protégé.

Chez UST, nous valorisons la diversité et pensons qu'un lieu de travail diversifié crée un avantage compétitif.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

At UST, we use AI technology in our hiring process to verify candidate identity and ensure assessment integrity. This includes confirming that candidates complete interviews and assessments independently, without unauthorized assistance. By applying, you consent to this process. If you require accommodations, please contact [email protected] .

Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. If you require accommodations at any point during the recruitment process, please let a member of our recruiting team know.

#UST

Skills DocuSign, ITIL, XML, SSO

📌 DocuSign Application Specialist (Ontario)
🏢 UST
📍 Ontario