Nella Toronto is looking for a highly motivated e-commerce customer service associate to join our small, rapidly growing e-commerce team for our North York location!

Responsibilities:

- Assist customers with Online Chats, email and Phone calls
- Provide quotation to customers with options available.
- Answer phone calls and direct customers to the correct department or person.
- Able to response to customers in a timely manner with quotations or response to inquiries.
- Able to work independently and in a team.
- Able to do multiple roles and be open to growth in other areas of e-commerce
- Ability to assist customers with online inquiries/orders.

Requirements:

- Must be fully vaccinated against COVID-19
- Understanding of Shopify & FreshDesk is an asset.
- Knowledge of Autoquotes is an asset




- Must have excellent skilled English skills, both written and interpersonal.

- Amazing customer service skills
- Proficient with Excel and Google Sheets.
- Quick learner and self-starter.
- Organized, able to multi-task and coordinate priorities.

Sound like you? Apply today! Job Type: Full-time

Job Types: Permanent, Full-time

Pay: $18.00-$23.00 per hour

Benefits

- On-site parking

Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Education:
- Secondary School (preferred)

Experience:
- Customer service: 1 year (preferred)

Work Location: In person

📌 E-Commerce Customer Service Associate (Toronto)
🏢 Nella Food Equipment
📍 Toronto