Become a key IT support contact as a Service Desk Analyst (L1). This role delivers first-level assistance with hardware, software, and Microsoft 365 tools in a managed services setting. As a Service Desk Analyst, you will provide essential technical support for desktops, mobile devices, and peripherals.

This position focuses on troubleshooting Windows 10/11 issues and ensuring compliance with service level agreements (SLAs). Your communication skills and technical expertise will be vital in logging incidents and tracking service requests. Key Responsibilities:

- Provide first-line technical support for various devices
- Troubleshoot Windows 10/11 and enterprise applications
- Support Microsoft 365 services including Outlook and Teams
- Handle password resets and account unlock requests
- Log incidents in ITSM platforms and escalate as needed Requirements:
- 1–3 years of experience in IT helpdesk
- Knowledge of Microsoft 365 user administration
- Basic Active Directory management skills
- Familiarity with networking fundamentals
- Preferred ITIL Foundation or CompTIA A+ certification Utilize your technical skills to support users efficiently and enhance IT service delivery.

📌 Entry-Level Service Desk Analyst Position (Mississauga)
🏢 ValueMomentum
📍 Mississauga