About Us

Canada MedLaser is one of Canada's fastest-growing medical aesthetics networks - 15+ clinics across Ontario, an expanding franchise system in Canada. We move fast, we're building something ambitious, and we care about the people doing it.

The Role

We're looking for someone who brings energy into a room.

This is a dual role supporting the Founder & CEO directly while owning HR across our corporate locations and head office. But the part we care most about is harder to put in a : you'll be one of the most visible people in our network. Clinic teams, franchise partners, and head office staff will all deal with you regularly. How you show up sets the tone.

If you're the person who remembers birthdays, notices when someone's having a hard week, celebrates the wins loudly, and makes people want to pick up the phone when your name comes up - this role was written for you.

Executive Support

- Manage the CEO's calendar, travel, and daily priorities
- Attend meetings, capture notes, and convert discussions into tracked action items in Asana
- Track deliverables across leadership, franchise partners, vendors, and consultants
- Prepare documents, presentations, and reports
- Maintain organized digital filing across Microsoft 365 and SharePoint
- Handle confidential business, financial, and personnel information with discretion
- First point of contact for new franchise prospects

People & Culture

- Be a genuine point of connection between head office, clinic teams, and franchise partners
- Drive internal communications that people actually want to read - network updates, recognition, announcements
- Build and run recognition programs that celebrate strong performance across locations
- Organize team events, training days, and network gatherings
- Support franchise partners as a warm, responsive first point of contact at head office




- Help make current hires feel genuinely welcome from day one

Human Resources

- Manage full-cycle recruitment: postings, screening, interview scheduling, offers
- Run onboarding and offboarding, including documentation, system access, and orientation
- Maintain employee records and contracts in compliance with Ontario ESA and privacy requirements
- Track attendance, time off, and scheduling coverage across locations
- Support payroll preparation and coordinate with our accounting team
- Administer perks enrollment and act as first point of contact for employee questions
- Coordinate training and certification tracking with our Clinical Training Manager
- Support performance review cycles and employee relations matters
- Maintain HR policies and the employee handbook

Reporting & Analysis

- Build and maintain HR and operational reports in Excel: headcount, turnover, staffing costs, training completion
- Prepare summary dashboards and comparison tables for CEO review
- Reconcile data across Zenoti, payroll, and internal trackers

Who Thrives Here

- You're genuinely positive - not performatively cheerful, but the kind of person who lifts the mood of a meeting
- You like people, and people like dealing with you
- You take initiative without waiting to be asked
- You stay calm and constructive when things get busy, and they do get busy
- You can deliver difficult messages kindly and hold a line without damaging a relationship
- You want the business to win,



not just to complete your tasks

Requirements

- 3+ years supporting a senior executive, founder, or business owner, with HR exposure
- Strong Excel skills are essential - pivot tables, VLOOKUP/XLOOKUP, conditional formatting, and the ability to build a clean report from raw data without hand-holding
- Working knowledge of Ontario employment standards
- Exceptional written English; able to draft professional correspondence with minimal direction
- Strong Microsoft 365 skills (Outlook, Teams, Word, SharePoint)
- Experience with project management software (Asana preferred)
- Highly organized; manages competing priorities without dropping items
- Professional discretion and sound judgment
- Post-secondary education in Business, HR, or a related field
- CHRP designation or in progress is an asset
- Experience in healthcare, medical aesthetics, franchising, or multi-location retail is an asset

What We Offer

- $65,000 – $80,000 annually, based on experience
- Health and dental benefits
- Complimentary and discounted treatments across our clinics
- Direct access to executive decision-making in a scaling franchise business
- Real growth path into HR or operations leadership
- Free on-site parking
- A team that celebrates wins and genuinely likes working together

Schedule Monday to Friday, 9:00 AM – 5:00 PM. On-site at our Concord head office.

How to Apply

Send your resume and a short cover letter to [email protected]. Tell us about a time you improved the mood or morale of a team you were part of - what you did and what changed. Applications without a cover letter won't be reviewed.

Pay: $65,000.00-$80,000.00 per year

Benefits

- Dental care
- Extended health care
- Store discount
- Vision care

Work Location: In person

📌 Executive Assistant to the CEO & HR Manager (Concord)
🏢 Canada Medlaser
📍 Concord