Drive customer success as a Project Manager at Zappix in Burlington, MA. Engage with clients to implement mobile self-service solutions and enhance satisfaction through creative technology.

As a Project Manager, you will be crucial in our Customer Success organization, overseeing client projects from deployment to ongoing relationship management. This role focuses on understanding customer needs, fostering long-term partnerships, and ensuring successful use of our cutting-edge solutions. Your expertise will help manage the customer lifecycle and enhance self-service rates.

Key Responsibilities:



• Support pre-sales by assessing customer needs and planning projects • Manage project scope and plan throughout the project lifecycle • Collaborate with engineering and professional services teams • Conduct onboarding and training for clients on solutions • Deliver monthly reports highlighting customer successes

Requirements: • 3-5 years of experience in customer-facing project management • Strong communication and interpersonal skills • Expertise in project management methodologies • Ability to draft statements of work • Knowledge of HTML5 and CSS is a plus

Utilize your project management skills to enhance customer satisfaction and drive success at Zappix in Burlington. #J-18808-Ljbffr

📌 Customer-Facing Project Manager at Zappix (Maple Creek)
🏢 Zappix
📍 Maple Creek