Purpose of position: Manage disabilities, medical accommodations, medical related absences/leaves as they apply to all employee groups.

Key responsibilities

- Demonstrated competency in Disability Case Management.
- Complex case management — ability to prioritize case load.
- Proficiency in handling psychological claims.
- Implement professional case management strategies including return to work programs, injury prevention, and education/counseling.
- Capable of managing mixed case load of occupational and non-occupational injuries/illnesses.
- Liaise with health care providers, insurance providers and other external providers as necessary.
- Work collaboratively with Employee Relations, Operational Managers and other internal stakeholders.
- Excellent problem-solving and negotiation skills.
- Conflict resolution.
- Knowledge of Human Resource policies and labour processes that affect and inter-relate with Occupational Health Services (OHS).
- Critical analysis.
- Perform duties in accordance with established Jazz policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and clients.
- Perform other related duties as assigned.

Required qualifications

- Certification,



Diploma, Degree, or active progress towards: Human Resources, Business, Social Services, Health Sciences, Disability Case Management; or equivalent qualified experience.
- English language fluency or working knowledge.

Preferred qualifications

- Minimum 3–5 years' experience in an active Case Management environment.
- Experience and knowledge in Workers' Compensation Acts as well as short- and long-term insurance programs.
- Experience working in a unionized setting.
- Experience in the aviation industry or heavy industry.
- French language fluency or working knowledge.

Benefits

Enjoy exclusive employee travel programs across the Air Canada network, giving you and your family access to incredible destinations.

Secure your long-term financial well-being with our competitive, employer-supported retirement savings programs (defined contribution pension plan or voluntary group RRSP) for permanent employees.

Benefit from a comprehensive health and wellness package, including health, dental, life, and accident insurance to keep you and your loved ones protected.

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📌 Case Manager, Health Services (Quebec City)
🏢 Jazz Aviation
📍 Quebec City