Company Description Miele Canada, established in 1989 and headquartered in Vaughan, Ontario, is recognized as a premium manufacturer of high-end domestic appliances and commercial equipment. For more than 30 years, Canadians have valued Miele for its product quality and strong customer care.

The company works with carefully selected agents and dealers across the country who share its “Immer Besser” (“forever better”) philosophy. Miele operates its own delivery and service organization in all provinces and supports appointed service agents through regular training. Customers can experience and purchase Miele products in dedicated Miele Experience Centres located in Vancouver, Calgary, Vaughan, Toronto, and Montreal.

About the Position

Miele Professional combines premium engineering with intelligent, forward-thinking technology to support customers who depend on precision, reliability, and performance every day. As a Field Service Technician, you will be a key ambassador of the brand, helping deliver the elevated service experience that defines Miele Professional.

In this role, you will work with advanced tools, diagnostics, and measurement technology while being supported by experienced colleagues, your manager, and specialists at our headquarters. You will join a collaborative team that values expertise, ownership, and continuous learning, and you will help ensure Miele Professional equipment performs at the highest standard in demanding commercial, laboratory, medical, and institutional environments.

Job Responsibilities

- Diagnose, repair, and maintain Miele Professional equipment at customer sites, including hospitals, pharmaceutical laboratories, dental clinics, restaurants, veterinary clinics, universities, and other commercial and institutional facilities.
- Complete assigned service calls independently by performing repairs, inspections, testing,



and preventive maintenance while ensuring accurate documentation and measurement protocols.
- Order required replacement parts and maintain accurate service records using company systems.
- Read and interpret electrical schematics, wiring diagrams, service manuals, and technical documentation to diagnose and resolve equipment issues.
- Maintain company vehicles, tools, test equipment, computers, and other assigned assets in a safe, organized, and professional manner.
- Build strong customer relationships by providing clear communication, technical guidance, and professional service during every visit.
- Support the Qualified Division by participating in special projects and other responsibilities as required.
- Collaborate with team members to deliver an exceptional service experience to our customers.
- Travel locally on a regular basis and occasionally domestically or internationally as business needs require.

Qualifications

- Technical diploma, trade certification, or completed apprenticeship in Electrical, Electronics, Mechatronics, HVAC, Mechanical, or a related technical field.
- Minimum 3–5 years of field service experience installing, maintaining, troubleshooting, and repairing commercial, laboratory, medical, or industrial equipment.
- Strong electrical and mechanical aptitude, with the ability to diagnose faults and complete repairs independently.
- Ability to read and interpret electrical schematics, wiring diagrams, mechanical drawings, and technical documentation.
- Proficient in using diagnostic equipment, electrical test instruments, and computer-based service software.
- Strong problem-solving, organizational, and time-management skills, with the ability to manage multiple service calls and maintain accurate service records.
- Excellent verbal and written communication skills with a strong customer service focus.
- Commitment to safety, quality standards, and continuous professional development.
- Valid driver's license and willingness to travel to customer sites.

📌 Field Service Technician-Professional (Canada)
🏢 Miele Canada
📍 Canada