The Role

Reporting to the Supervisor of Finance & Administration, the Finance & Customer Service Clerk is responsible to provide first point-of-contact to the public in collecting and processing a variety of resident and vendor payments including resident accommodation fees, trust account transactions, and external vendors payments, on behalf of residents and the corporation, using various financial systems. The position provides superior customer service by responding to inquiries and investigating discrepancies.

Responsibilities also include the processing and data entry of payments, balancing cash and preparing deposits, reconciling revenue, and updating spreadsheets for upload into the corporate financial management system.

The Finance & Customer Service Clerk will also liaise with both internal and external customers to provide customer focused service to ensure positive representation of the values of the City of Kingston.

To qualify, you'll need...

Minimum 1-year diploma in office administration or equivalent

2 years experience including:

- One (1) years’ experience handling cash and completing high volume of financial transactions and financial/accounting experience in a computerized environment
- One (1)



year recent and relevant experience in providing customer service

Work experience in a Health Care setting strongly preferred

Working knowledge of Financial Management System and PointClickCare software will be considered an asset.

Strong organizational and customer service/administrative skills

Ability to perform in a quick paced and demanding work environment

Demonstrated ability to interact with seniors in a caring and respectful manner

Ability to maintain confidentiality

Typing at 40 wpm (tested)

Proficient with Microsoft Office Outlook, Excel, and Word at basic level (tested)

Strong attention to detail with good mathematical skills and a high degree of accuracy

Proven interpersonal skills and a team player A confident self-starter who can take initiative and meet deadlines

Must obtain and maintain a satisfactory criminal record check, including vulnerable sector.

Proof of immunity to communicable diseases

Proof of recent screening for Tuberculosis (TB)

Must demonstrate corporate values of Belonging, Collaboration, Accountability, and Innovation

📌 Finance & Customer Service Clerk, Rideaucrest Home (Kingston)
🏢 City of Kingston
📍 Kingston