Contribute to Halton Region's digital services as a Service Desk Technician. Provide first-level support for hardware and software issues in a hybrid work workplace. Reporting to the Supervisor - Service Desk, this role involves delivering top-tier technical support to clients via phone, email, and in-person interactions.

You will troubleshoot a variety of hardware and software concerns and utilize Service Desk software to log, monitor, and escalate issues effectively. With a focus on Microsoft Office 365 Suite and corporate applications, your expertise will enhance operational efficiency throughout Halton Region. Key Responsibilities:

- Provide technical support for software and hardware issues
- Log and manage calls using HEAT Service Desk software




- Troubleshoot Microsoft Office 365 and corporate applications
- Remotely connect to PCs for issue resolution via SCCM
- Support mobile hardware and related technologies Requirements:
- Community college diploma in Computer Science Technology
- Two years of service desk experience
- Five years supporting hardware and software in networks
- Knowledge of Windows 10, 11, Office 365, and HEAT
- Understanding of Active Directory, Azure AD, and Microsoft Exchange Enhance Halton Region’s commitment to service through your IT skills and technical support expertise.

📌 First Level Service Desk Technician (Golden Horseshoe)
🏢 Socket.dev
📍 Golden Horseshoe