Become a vital part of CIBC's Fraud Contact Centre as a Fraud Agent. This full-time overnight position involves conducting investigations and analyzing transactions to mitigate fraud effectively. CIBC seeks a passionate individual for its Fraud Contact Centre team.

As a Fraud Agent, you will leverage your analytical skills to identify and resolve client transaction issues through credit and debit cards. Serving both internal and external customers, this role emphasizes your expertise in risk management and fraud detection, all while maintaining a focus on excellent client service. Key Responsibilities:

- Investigate suspected fraudulent activities efficiently
- Analyze incoming calls and make sound decisions quickly
- Collaborate with various departments for fraud resolution
- Conduct risk management through customer transaction reviews
- Uphold CIBC’s standards of service excellence Requirements:
- Experience in COINS/ECIF, PRM, or TSYS is a plus
- Bilingual in French and English for client service
- Strong analytical and critical thinking skills
- Versatile to work assigned overnight shifts
- Independent work setup for Agent@Home program Utilize your fraud detection skills to enhance customer trust and security at CIBC.

📌 Fraud Agent at CIBC Overnight (Montreal)
🏢 Socket.dev
📍 Montreal