Toronto Plastic Surgery, Dr. Mitchell Brown is seeking a dedicated and professional Front Desk Administrator to join our cosmetic surgical practice.

As the first point of contact, the Front Desk Administrator is responsible for all formal interactions with patients and contributes significantly to the overall success of the patient–practice relationship. This frontline role requires strong customer service skills, adaptability, and the ability to thrive in a fast-paced, multi-service environment. The primary focus is delivering an exceptional patient experience, while also providing administrative support and coordinating with physicians and senior management.

Key Responsibilities

Duties include, but are not limited to:

- Greet patients and visitors warmly, ensuring a friendly and welcoming atmosphere
- Perform administrative duties with efficiency and accuracy
- Answer incoming calls and schedule appointments for multiple providers
- Register new patients and update existing patient demographics
- Update, file, and maintain patient medical records
- Facilitate patient flow by notifying staff of arrivals or delays
- Respond to patient, prospective patient, and visitor inquiries courteously and professionally by phone/ email
- Maintain adequate stock of medical office supplies
- Ensure cleanliness and organization of the reception area, waiting room, and exam rooms
- Participate in staff meetings and educational sessions
- Process financial transactions, including debit and credit card payments

Experience & Education Requirements · College diploma or certificate in Medical Administration, Medical Office Administration, or a related program preferred.

· Minimum 2 years of experience in medical administration required.

· Strong knowledge of patient privacy legislation, confidentiality requirements,



and ethical healthcare practices required.

· Knowledge of medical terminology considered an asset.

· Proficiency in Microsoft Office, including Word, Excel, and Outlook.

· Strong typing and data-entry skills with a high degree of accuracy.

· Previous experience using an Electronic Medical Record (EMR) system required.

· Previous experience using a Point-of-Sale (POS) system required.

Core Competencies

- Excellent organizational and time-management skills
- Robust verbal and written communication skills
- Superior telephone etiquette
- Attention to detail with accurate data entry skills
- Ability to manage multiple tasks, calls, and patients simultaneously
- Must be willing to learn basic knowledge of surgical and non-surgical procedures
- Adaptability and openness to learning new tasks in a changing office environment
- Strong team player
- Professional personal presentation

Why Work With Us Join a well-established respected cosmetic surgical practice led by Dr. Mitchell Brown, where professionalism, teamwork, and exceptional patient care are at the core of everything we do. Our practice offers a supportive and collaborative work environment in a modern, fast-paced setting, with exposure to both surgical and non-surgical cosmetic procedures. We value attention to detail, outstanding customer service, and a commitment to excellence.

Thank you for your interest. Only candidates selected for an interview will be contacted.

Job Type:



Full-time

Pay: $22.00-$24.00 per hour

Ability to commute/relocate

- Toronto, ON M5G 1N8: reliably commute or plan to relocate before starting work (required)

Application question(s):
- What are your salary expectations for this position? Please provide an expected hourly rate or annual salary.
- EMR Experience: Please list the Electronic Medical Record (EMR) systems you have experience using.
- Microsoft Office Experience: How many years of experience do you have using Microsoft Office applications, including Word, Excel, and Outlook? Please rate your proficiency on a scale of 1–10, with 10 representing expert-level proficiency.
- Applicants must be available to work the following regular schedule:

Monday: 8:00 a.m. – 4:00 p.m. Tuesday: 10:00 a.m. – 6:30 p.m.

Wednesday: 8:00 a.m. – 4:00 p.m.

Thursday: 8:00 a.m. – 4:00 p.m.

Friday: 8:00 a.m. – 4:00 p.m.

Flexibility is required, including the ability to work Thursday from 10:00 a.m. to 6:30 p.m. when needed.

Please indicate that you understand and are available to work the above schedule, including the required flexibility.

- Applicants must submit three professional references with their application. At least one reference must be from the applicant’s current or most recent employer, preferably a direct supervisor or manager.

Please provide each reference’s name, title, organization, telephone number, email address, and relationship to the applicant. If a reference from the current or most recent employer cannot be provided, please indicate the reason in the application.

Education

- Secondary School (required)

Experience:
- work in a medical practice: 2 years (required)

Language:
- English (required)

Work Location: In person

📌 Front Desk Administrator (Toronto)
🏢 Soke Beauty
📍 Toronto