Chaims Pro is looking for a caring, professional, and customer-focused Front Desk Receptionist to join our laser hair removal and beauty aesthetics clinic in Pickering.

The ideal candidate will create a warm and welcoming experience for every client while managing appointments, answering questions, handling concerns, supporting our clinical aesthetician team, and helping clients choose the services and products that best meet their needs.

Responsibilities

Welcome clients warmly and maintain a professional, inviting front-desk environment.

Manage current appointments, cancellations, rescheduling, reminders, and future bookings.

Answer client questions about services, treatments, preparation, aftercare, pricing, and clinic policies.

Listen to and respond to client concerns or complaints with empathy, discretion, and professionalism.

Help ensure clients are appropriately matched with the right clinical aesthetician and treatment services.

Communicate effectively with clinical aesthetician staff to support a smooth client experience.

Maintain accurate client and appointment information in the booking system.

Support retail product recommendations and service upsells in a helpful, consultative manner.

Encourage clients to schedule future appointments and maintain ongoing treatment plans.

Keep the reception area clean, organized, comfortable, and inviting.

Process payments and assist with general administrative and front-desk duties.

Protect client privacy and handle sensitive information with care.

Qualifications

Previous experience in reception, customer service,



hospitality, beauty, wellness, healthcare, or a related environment.

Excellent communication and interpersonal skills.

A caring, patient, and sensitive approach when working with clients.

Strong organizational skills and the ability to manage multiple tasks in a busy clinic.

Professional appearance and a warm, welcoming manner.

Confidence handling questions, concerns, and complaints calmly and respectfully.

Ability to work collaboratively with clinical and technical aesthetician staff.

Comfortable discussing services, treatment plans, and recommended retail products.

Reliable, punctual, detail-oriented, and capable of working independently.

Bonus Skills

Experience using the Fresha booking and client-management system.

Familiarity with Apple Mac computers and macOS.

Previous experience in a laser hair removal clinic, medi-spa, beauty salon, dermatology clinic, or healthcare setting.

Experience with appointment scheduling, point-of-sale systems, or client record management.

What We’re Looking For

We are seeking someone who genuinely enjoys helping people and understands that aesthetic treatments can be personal and sensitive. You should be able to make clients feel comfortable, respected, and well cared for from the moment they arrive through their entire clinic experience.

Position: Front Desk Receptionist

Location: Pickering, Ontario

Job type: Full time To apply, please submit your résumé and a brief introduction explaining why you would be a good fit for the Chaims Pro team.

📌 Front Desk Receptionist (Pickering)
🏢 ChaimsPro Medical Aesthetics
📍 Pickering