About JetsonJetson is on a mission to accelerate the transition of 100 million homes across North America away from fossil fuels toward sustainable energy use. We believe in a future that is 100% electric and 100% better.Homes are one of the largest sources of carbon emissions, yet adoption of solutions like heat pumps remains slow due to cost and complexity. Jetson is solving this by building the first fully vertically integrated home electrification company — making clean energy simple, transparent, and affordable.We rely heavily on technology, automation, and data to scale this impact. At Jetson, we value people who are excellent at their craft, curious about new tools (including AI), and motivated to continuously improve how work gets done.The OpportunityJetson is redefining home electrification through technology, data, and customer experience. As we scale, exceptional remote technical support is critical to delivering a seamless, high-trust experience for homeowners.We’re looking for a Technical Service Representative to be the primary technical point of contact for customers after installation. This role sits at the intersection of customer care, technical troubleshooting, and modern service operations. You’ll help customers understand, optimize, and troubleshoot their heat pump systems – often without needing a truck roll – using data, diagnostics, and smart tools.This role is ideal for someone who enjoys solving technical problems, communicating clearly with customers, and using technology to deliver fast, scalable support. You’ll play a key role in helping Jetson resolve issues efficiently, reduce service friction, and continuously improve how we support homeowners at scale.What You Will DoAct as a warm, knowledgeable,



and empathetic point of contact for homeowners experiencing issuesBuild trust by explaining what’s happening, what to expect, and how issues will be resolvedOwn customer issues end-to-end, ensuring timely follow-up and resolutionAdvocate for the customer internally while balancing operational efficiencyProvide remote-first technical support for installed heat pump systems via phone, email, and ticketing toolsDiagnose system issues using customer input, system data, photos, and remote diagnosticsGuide customers through troubleshooting steps, system settings, and best practices in clear, non-technical languageDetermine when an issue can be resolved remotely vs. when escalation to field service is requiredCreate, track, and manage service tickets through Jetson’s help desk and CRM systemsCoordinate with project coordinators, field technicians, and internal teams when in-person service is requiredEnsure service SLAs and quality standards are consistently metUse Jetson’s modern service tools, dashboards, and internal systems to resolve issues efficientlyIdentify recurring issues and trends, and share insights with Customer Success, Field Service, and Operations teamsContribute to internal knowledge bases, troubleshooting guides, and customer-facing documentationHelp test, adopt, and improve new tools, automations, and AI-driven service workflowsMaintain accurate, thorough documentation for every customer interactionWhat you Bring2–4 years of experience in remote technical support, HVAC support,



or a related customer-facing technical roleExcellent communication skills with the ability to explain complex technical concepts simplyCustomer-first mindset with strong empathy and problem ownershipComfort working in HubSpot or similar modern support tools (help desks, CRMs, ticketing systems)Strong troubleshooting and diagnostic skills without relying on in-person inspectionAbility to manage multiple cases and prioritize effectively in a fast-paced environmentAbility to work a Sunday - Thursday schedule or a Tuesday - Saturday scheduleSolid understanding of HVAC, heat pumps, or residential mechanical/electrical systems (preferred)Experience supporting smart home systems (preferred)Familiarity with AI-assisted support tools or automation workflows (preferred)Startup or high-growth company experience (preferred)Job Type:Full-time, permanentPay:$65,000 - $72,000 per annumBenefitsDental Care, Vision Care & Life Insurance premiums fully paid by JetsonExtended Health CareDisability InsuranceEducation SupportParental Leave Top UpSchedule:Sunday to Thursday or Tuesday to Saturday schedule with a start time of 7:00amLocation:In person - North Vancouver, BCU.S. RolesJetson is an equal chance employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, or gender identity. If you require accommodation during the recruitment process, please contact us.Canada RolesJetson is an equal opportunity employer committed to inclusive hiring. We do not discriminate on any ground protected under applicable human rights legislation. If you require accommodation at any stage of the recruitment process, please contact us.#J-18808-Ljbffr

📌 Personal Lines Technical Service Representative (Winnipeg)
🏢 Blocket
📍 Winnipeg