Full-Time Administrative & Client Experience Coordinator

Bense SurgiSpa & Bense Body | St. John’s, NL

Full-Time | $20–$25/hour, based on experience | Immediate Start

Bense SurgiSpa & Bense Body are looking for an exceptional, highly organized and personable individual to join our team in a full-time Administrative & Client Experience Coordinator role.

This is first and foremost an administrative position, and previous administrative experience is required. We are looking for someone who understands the organization, accuracy, initiative and forward thinking required in a busy administrative environment.

Because we operate in the fast-paced and competitive medical aesthetics industry, this role goes beyond traditional administration. You will play an important part in the client experience—from the first phone call or email through to checking clients in and out, booking, treatment and product recommendations, follow-up, retention and building long-term relationships with our clients.

The position also provides essential administrative support for our Bense Body Pilates studio, including managing class bookings, maintaining schedules and accurately tracking client classes and packages.

Who We're Looking For

Personality matters tremendously in this role.

We are looking for someone who is naturally warm, confident and engaging—someone who sounds exceptional on the phone, connects easily with people in person and genuinely enjoys building relationships.

At the same time, you need to be highly organized and exceptionally detail-oriented. The ideal person naturally thinks two steps ahead, anticipates what needs to happen next, takes initiative and understands that small details matter.

Previous retail or client-focused experience is strongly preferred. While we don't consider this a traditional sales position, you must be comfortable discussing our treatments, services and skincare products, making recommendations and helping clients feel confident in their purchasing decisions.

You Should:





· Have previous administrative experience — this is a requirement for the position

· Be exceptionally organized and highly detail-oriented

· Naturally think two steps ahead and anticipate what needs to happen next

· Take initiative and ownership rather than waiting to be directed

· Be confident, polished and qualified both over the phone and in person

· Have a warm, outgoing personality and genuinely enjoy working with people

· Be comfortable making proactive client retention and follow-up calls

· Be comfortable discussing and recommending products, treatments and services

· Have experience with Excel and spreadsheets

· Be confident learning and working with technology and administrative systems

· Be comfortable using Canva to create polished visual elements for client communications

· Have excellent written communication skills with strong spelling, grammar and attention to presentation

· Be comfortable assembling and distributing professional email communications to our client database

· Be able to manage multiple schedules, priorities and moving pieces without losing attention to detail

· Have a strong sense of follow-through and pride in getting things right

Key Responsibilities

Clinic Administration & Client Experience

· Greeting clients and checking clients in and out

· Client communication, scheduling and booking

· Day-to-day administrative organization and clinic support

· Proactive client retention and follow-up calls

· Reconnecting with existing clients regarding treatments, services and products

· Maintaining client follow-up and retention lists

· Spreadsheets, tracking and reporting

· Discussing and recommending appropriate products and services





· Professional email and written client communication

· Taking prepared email content and building polished client email campaigns, including adding visuals through Canva, formatting and distributing communications to our client database

· Carefully reviewing communications and administrative work for accuracy before completion

Bense Body Pilates Administration

· Managing Pilates class bookings and schedules

· Accurately tracking client classes, attendance, packages and remaining sessions

· Coordinating schedule changes, cancellations and make-up sessions

· Communicating with Pilates clients regarding bookings and schedules

· Maintaining organized and accurate Pilates tracking systems

· Staying ahead of scheduling needs and helping ensure the studio runs smoothly from an administrative perspective

This May Be a Great Fit If...

You are the kind of person who notices what needs to be done before someone has to ask.

You enjoy keeping things organized, catching details, following through and creating systems that make things run better. You also genuinely enjoy people and can move comfortably between detailed administrative work and warm, confident client interaction.

We are looking for someone who wants to become an important part of our team—not simply someone looking for a reception position.

Position Details

Position: Full-Time

Start Date: Immediately

Compensation: $20–$25/hour, based on experience and qualifications

Candidates with significant relevant administrative and client-service experience will be considered at the higher end of the compensation range.

To Apply

Please submit your résumé along with a brief introduction to [email protected] telling us about your previous administrative experience and why you feel you would be a great fit for this role.

Please note: Applications without previous administrative experience will not be considered.

Pay: $20.00-$25.00 per hour

Benefits

- On-site parking
- Paid time off
- Store discount

Work Location: In person

📌 Full Time Administrator & Client Experience Coordinator (St. John's)
🏢 Bense SurgiSpa
📍 St. John's