Job Type: Full-Time With a combination of outstanding business acumen and hands on understanding of casino operations, the General Manager assumes complete accountability for the financial, operational, customer and human resource objectives of all site operations and facility maintenance. Using a positive and involved team attitude, this position provides leadership and is instrumental in: creating a customer centric culture, developing and executing strategic, operational and policy initiatives to enhance the financial contribution and effectiveness of casino operations. In addition, the General Manager will ensure Gateway is in full compliance with provincial regulators relating to casino transactions.

Full benefits package for full-time employees Retirement savings plan Family and friends discounts on travel, tech, food, beverage, and fitness Development and training opportunities Responsible for Profit and Loss accountability for Casino Operations based on approved board budgets. Maintains a thorough knowledge of local markets and implements initiatives to aggressively grow market share. Manages all cost elements within the departments, particularly labour efficiency, to maximize profitability.

Manages recruitment, training and staff development to enhance the strength and effectiveness of staff and managers ability to achieve strategic and operational objectives. Develops and implements initiatives and promotional activities through gaming, restaurant, and other elements to drive revenue growth. Collaborates with Marketing to execute promotional plans and maximize customer traffic.





Leads best practice implementation with regard to casino operations. Executes strategic initiatives including gaming floor layouts, product mix, implementation of new products and yields management for both tables and slots. Steers customer service training within the facility and provides guidance to managers to ensure the delivery of operational excellence to all customers.

Ensures excellence in customer service delivery for all departments. Liaises with gaming regulators and facility management to ensure operations are maintained (where applicable). When required, act as a Casino Shift Manager and performs other administration duties. 5 years of gaming experience 2 years of experience in a management role Post‑secondary education in business, commerce, hospitality or related field Solid experience in gaming management operations Solid customer service skills Adept at Microsoft Office applications Must be willing to work reasonable overtime as business needs require Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment.

Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service.

If you require accommodation at any point during the recruitment and selection process, please let us know. #

📌 General Manager, Performance General Manager, Performance (Clinton)
🏢 Gateway Casinos
📍 Clinton