OneTen Kitchen + Bar is looking for an energetic, polished, and hospitality-driven Guest Experience Manager to join our team.

This is a hands-on leadership role for someone who understands that great hospitality starts the moment a guest walks through the door and continues throughout their entire experience. You’ll be the welcoming face of OneTen at the front door while also taking ownership of the flow, energy, and execution of the restaurant floor.

The Role

As Guest Experience Manager, you’ll lead the guest experience from first hello to final goodbye. You’ll oversee the host stand, manage reservations and seating flow, support the service team, and ensure the floor operates smoothly and efficiently throughout every shift.

You’ll be highly visible on the floor, anticipating guest needs, solving problems, supporting the team, and maintaining the standards that make OneTen a place guests want to return to.

What You’ll Do

Front Door & Guest Experience

- Welcome every guest with genuine warmth, confidence, and professionalism.
- Lead the host stand and oversee reservations, waitlists, seating plans, and table rotation.
- Manage the flow of guests into the restaurant while balancing reservations, walk-ins, and special requests.
- Create a welcoming and organized first impression every shift.
- Recognize regular guests and help build meaningful guest relationships.
- Handle guest concerns with professionalism, urgency, and a solutions-focused approach.
- Monitor the guest experience from arrival through departure.

Floor Management

- Take ownership of the overall flow and energy of the dining room.
- Coordinate closely with servers, bartenders, kitchen leadership, and management.
- Monitor table pacing, sections, reservations, large parties, and service timing.




- Identify bottlenecks before they become problems and make adjustments in real time.
- Support servers and bartenders during busy periods and step in wherever needed.
- Maintain strong communication between the front and back of house.
- Ensure the dining room consistently meets OneTen’s standards for service, cleanliness, presentation, and hospitality.
- Assist with opening and closing procedures and daily floor organization.

Leadership

- Lead by example and bring a positive, energetic presence to every shift.
- Help coach and develop hosts and front-of-house team members.
- Set clear expectations and hold the team accountable to service standards.
- Help create a culture where teamwork, communication, and hospitality come first.
- Work closely with the management team to continuously improve the guest experience.

What We’re Looking For

You are someone who

- Has previous experience in a restaurant, hospitality, or guest-facing leadership role.
- Is confident managing a busy dining room and making decisions on the fly.
- Has excellent communication and people skills.
- Can stay calm, organized, and positive during high-volume service.
- Understands the importance of both hospitality and operational execution.
- Is naturally welcoming, personable, and comfortable interacting with guests.
- Has solid attention to detail and takes pride in presentation.
- Can confidently lead a team while still being willing to jump in and get their hands dirty.
- Is reliable, professional, and able to set the tone for the shift.
- Has a genuine passion for creating memorable guest experiences.

Restaurant leadership or serving experience is an asset. Smart Serve certification is required. Pay: From $23.00 per hour

Benefits

- Discounted or free food
- On-site parking
- Store discount

Work Location: In person

📌 Guest Experience Manager (Whitby)
🏢 OneTen Kitchen + Bar
📍 Whitby